Supervisor Reservations (m/f/d) - Munich, Germany
hosco.
Barcelona
Key information
- Publication date:25 November 2025
- Workload:100%
- Contract type:Unlimited employment
- Place of work:Barcelona
At Ruby, your personality really matters, your time really matters, and we strongly believe we groove way better together. At Ruby, we keep breaking new ground.
Hey Sunshine,
you are a pro when it comes to planning and the magic behind the scenes? You think your workplace should be a place with character and soul, where new ideas come to life? Then you are the missing olive in our martini, the missing melody in our music, and the heartbeat of our Rubyverse.
We are a rapidly growing hospitality group with existing hotels and workspaces in the most exciting locations in Europe and many more projects under construction. We are taking new paths with our Lean Luxury philosophy, creating a contemporary and affordable form of luxury. Our stylish corporate office in Munich bundles all construction/design, administrative, and marketing functions as well as many front-office activities outsourced from the hotels. The central reservations department is responsible for processing booking requests and payment receipts for room reservations for all our hotel locations.
Join us and make it your own story
With us, you are guaranteed not to be bored, because you:
* support your team in daily reservation tasks and keep inquiries, no-shows, cancellations, and special cases confidently under control
* ensure quality in the booking system, check payments and invoices, and keep our booking policies up to date
* lead the shift with an overview, distribute tasks smartly, and bring clarity to a dynamic daily business
* are a valued contact person for team members, guests, corporate clients, and OTAs and handle complex inquiries and guest feedback
* accompany onboarding, provide training and feedback, thus promoting knowledge, motivation, team spirit, and development
* analyze reports and forecasts, recognize patterns, and improve our processes and systems according to our Lean Luxury principle
* ensure a professional and at the same time warm guest journey across all communication channels
* actively shape projects, conduct interviews, and support the professional development of your team members
We have been waiting for you because you:
* have completed training in hospitality or gastronomy
* have several years of experience in hotel reservations or guest service and have already led teams professionally
* convince with your professional, warm manner and find the right tone in every situation
* think analytically, work structured, and value quality and accuracy - in yourself and in the team
* recognize potential, enthusiastically support your team, and enjoy sharing knowledge
* feel at home with digital tools; MS Office and PMS systems are part of your daily routine
* are well versed in hotel expertise, policies, and processes and apply them confidently
* are fluent in German and English, both spoken and written
What's in for you? This is how we groove:
Ruby, Ruby, Ruby
* Your style, your laughter, your ideas - Bring your personality to work. Maybe with a new tattoo, piercing, or hair color?
* We prefer to connect informally - may we introduce: Michael, founder of Ruby
* Better together - at work, at team events, or simply because it's Monday 😉
'Cause I'm having a good time
* Less work, same money - full-time means 35 hours with us and every hour counts
* From city lights to island vibes - our relocation service makes your start in Malta stress-free
* LEGEN…wait for it…DARY staff rates - for you and your travel buddy
Money, Money, Money
* Sharing is caring - with our opening bonus, your account grows with Ruby
* No matter how you get to work - a mobility allowance is on top
Ain't no mountain high enough
* Level up your game - with training, coaching, and mentoring you have the chance to grow as much as Ruby grows
* Innovation is part of our DNA - Lean Luxury, paperless, cashless, … you name it
Where have you been so long?
Whether you fulfill cocktail dreams as a bartender, add that certain something with your creativity, or are a pro when it comes to planning and the magic behind the scenes - at Ruby you will surely soon find your place. We are constantly looking for extraordinary characters and passionate team players.
Instead of perfect resumes, we value great personalities who help us shape hotels and workspaces with heart and soul. Whatever your passion is: come to us and write your own story with Ruby.
Diversity, Equity & Inclusion
We believe that...
...you can love whoever you want
...you should decide whether and with which pronouns you want to be addressed
...you can be proud of your origin and culture
...you don't have to justify your religion or worldview
...you are good just the way you are and make our team and Ruby's diversity unique
We cannot tolerate: -isms
Racism, sexism, heterosexism, antisemitism, and all other such -isms are not tolerated with us.
If you want to know what awaits you, listen to the story of Paul from the marketing team. You can find more Ruby stories here:
www.ruby-hotels.com/stories
Get to know our People & Culture Team
Any questions about our pitch? Then contact us at jobs@ruby-hotels.com or +49 89 125 095 220.
Your Ruby Recruitment Team
Hey Sunshine,
you are a pro when it comes to planning and the magic behind the scenes? You think your workplace should be a place with character and soul, where new ideas come to life? Then you are the missing olive in our martini, the missing melody in our music, and the heartbeat of our Rubyverse.
We are a rapidly growing hospitality group with existing hotels and workspaces in the most exciting locations in Europe and many more projects under construction. We are taking new paths with our Lean Luxury philosophy, creating a contemporary and affordable form of luxury. Our stylish corporate office in Munich bundles all construction/design, administrative, and marketing functions as well as many front-office activities outsourced from the hotels. The central reservations department is responsible for processing booking requests and payment receipts for room reservations for all our hotel locations.
Join us and make it your own story
With us, you are guaranteed not to be bored, because you:
* support your team in daily reservation tasks and keep inquiries, no-shows, cancellations, and special cases confidently under control
* ensure quality in the booking system, check payments and invoices, and keep our booking policies up to date
* lead the shift with an overview, distribute tasks smartly, and bring clarity to a dynamic daily business
* are a valued contact person for team members, guests, corporate clients, and OTAs and handle complex inquiries and guest feedback
* accompany onboarding, provide training and feedback, thus promoting knowledge, motivation, team spirit, and development
* analyze reports and forecasts, recognize patterns, and improve our processes and systems according to our Lean Luxury principle
* ensure a professional and at the same time warm guest journey across all communication channels
* actively shape projects, conduct interviews, and support the professional development of your team members
We have been waiting for you because you:
* have completed training in hospitality or gastronomy
* have several years of experience in hotel reservations or guest service and have already led teams professionally
* convince with your professional, warm manner and find the right tone in every situation
* think analytically, work structured, and value quality and accuracy - in yourself and in the team
* recognize potential, enthusiastically support your team, and enjoy sharing knowledge
* feel at home with digital tools; MS Office and PMS systems are part of your daily routine
* are well versed in hotel expertise, policies, and processes and apply them confidently
* are fluent in German and English, both spoken and written
What's in for you? This is how we groove:
Ruby, Ruby, Ruby
* Your style, your laughter, your ideas - Bring your personality to work. Maybe with a new tattoo, piercing, or hair color?
* We prefer to connect informally - may we introduce: Michael, founder of Ruby
* Better together - at work, at team events, or simply because it's Monday 😉
'Cause I'm having a good time
* Less work, same money - full-time means 35 hours with us and every hour counts
* From city lights to island vibes - our relocation service makes your start in Malta stress-free
* LEGEN…wait for it…DARY staff rates - for you and your travel buddy
Money, Money, Money
* Sharing is caring - with our opening bonus, your account grows with Ruby
* No matter how you get to work - a mobility allowance is on top
Ain't no mountain high enough
* Level up your game - with training, coaching, and mentoring you have the chance to grow as much as Ruby grows
* Innovation is part of our DNA - Lean Luxury, paperless, cashless, … you name it
Where have you been so long?
Whether you fulfill cocktail dreams as a bartender, add that certain something with your creativity, or are a pro when it comes to planning and the magic behind the scenes - at Ruby you will surely soon find your place. We are constantly looking for extraordinary characters and passionate team players.
Instead of perfect resumes, we value great personalities who help us shape hotels and workspaces with heart and soul. Whatever your passion is: come to us and write your own story with Ruby.
Diversity, Equity & Inclusion
We believe that...
...you can love whoever you want
...you should decide whether and with which pronouns you want to be addressed
...you can be proud of your origin and culture
...you don't have to justify your religion or worldview
...you are good just the way you are and make our team and Ruby's diversity unique
We cannot tolerate: -isms
Racism, sexism, heterosexism, antisemitism, and all other such -isms are not tolerated with us.
If you want to know what awaits you, listen to the story of Paul from the marketing team. You can find more Ruby stories here:
www.ruby-hotels.com/stories
Get to know our People & Culture Team
Any questions about our pitch? Then contact us at jobs@ruby-hotels.com or +49 89 125 095 220.
Your Ruby Recruitment Team
