RUAG AG
Thun
14 hours ago
ICT Service Desk Agent
- 26 February 2026
- 100%
- Thun
Job summary
Join our team at RUAG in the dynamic ICT field! Enjoy a supportive work environment and contribute to Swiss security.
Tasks
- Handle user issues, inquiries, and change requests effectively.
- Provide First Level Support and liaise with Second Level teams.
- Classify, triage, and communicate operational disruptions clearly.
Skills
- Deep ICT knowledge with relevant training; entry-level welcomed.
- Friendly and approachable with customers (users).
- Calm and resilient personality, even in hectic situations.
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About the job
What you can achieve
- Receiving malfunction reports, questions, and change requests from system users.
- First level support and interface to second level
- Preliminary analysis, classification, and triage of malfunction reports
- Ensuring that system users are informed about malfunctions and operational messages
- Educating users about the proper use of the offered applications
- Forwarding and processing malfunction reports and questions to the responsible departments
What you bring with you
- Advanced ICT knowledge with appropriate training (career changers possible)
- Friendly and courteous manner when dealing with customers (users)
- Resilient and calm personality even in hectic situations
- Independent and conscientious working style
- Fluent German skills, good English skills (at least level B2); French skills are an advantage.
Salary and benefits
"Nerd" is not an insult but a status symbol? You understand more about computers and networks than Bill Gates? Then we want you on our team. In IT at RUAG, you have the opportunity to cover the entire ICT landscape from development to maintenance and contribute your expertise to the security of Switzerland.
- Advanced ICT knowledge with appropriate training (career changers possible)
- Friendly and courteous manner when dealing with customers (users)
- Resilient and calm personality even in hectic situations
- Independent and conscientious working style
- Fluent German skills, good English skills (at least level B2); French skills are an advantage.
- Receiving malfunction reports, questions, and change requests from system users.
- First level support and interface to second level
- Preliminary analysis, classification, and triage of malfunction reports
- Ensuring that system users are informed about malfunctions and operational messages
- Educating users about the proper use of the offered applications
- Forwarding and processing malfunction reports and questions to the responsible departments
