See- und Seminarhotel FloraAlpina ***
Luzern Umland
2 days ago
Assistant Front Office Manager (a) 100% immediately or by arrangement
- Publication date:12 December 2025
- Workload:100%
- Contract type:Permanent position
- Place of work:Luzern Umland
Job summary
Join our lively hotel reception team, leading with the Chef de Réception. Enjoy a supportive work environment with great benefits.
Tasks
- Lead a small team at our hotel reception alongside the Chef de Réception.
- Train our HOKO learners and assist guests with inquiries.
- Handle check-ins/outs using the PSM "Mews" system.
Skills
- Experience in hospitality with a background as a Front Office staff.
- Fluent in German and English; French is a plus.
- Organized, team-oriented, and calm under pressure.
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About the job
Your day consists of the following tasks:- You lead a small team at our lively hotel reception together with the Front Office Manager
- Responsibility for the training of our HOKO apprentices
- First point of contact for our national and international guests
- Representation of our 3-star house internally and externally
- Check-in / Check-out using PSM «Mews», advising hotel guests, making reservations, cash management, and active assistance in revenue & yield management
- Co-responsibility for daily and monthly closings as well as invoice and reservation control
- Creation of duty rosters and time tracking in the absence of the Front Office Manager
- Support in the sale of seminars and events
You bring with you:
- You are a host and enjoy pampering our guests
- A basic education in hospitality and several years of experience as a Front Office employee or initial experience as an Assistant Front Office Manager
- You show initiative and motivate your team to top performance
- You speak fluent German and English, French completes your profile
- The vocational trainer certificate completes your profile
- Organization is important to you and you have an eye for the big picture as well as for details
- You are team-oriented, creative, and keep a cool head in stressful situations
- Knowledge of the operating system «MEWS» is an advantage
That is why it is worth working with us:
We place great value on you feeling comfortable with us and being able to develop further. Our region offers a variety of leisure opportunities that can also be used at a favorable price thanks to our benefits. We communicate openly with each other and also support each other across departments. Your working hours are continuous (without room hours). We live our family-oriented philosophy and look forward to you joining us soon.
