Fällanden | Customer Service Agent 50-100% (m/f/d)

About the job

With around 80 perfumeries throughout Switzerland, we are the first point of contact for our customers in matters of beauty and expertise. We are proud to exclusively carry many brands in Switzerland alongside a wide range of high-quality luxury items. The origin of Marionnaud lies in Paris, the home of French beauty. Today, we benefit from being part of a strong and internationally successful group.

Trust, individuality, and professionalism are our three core values that we live daily at Marionnaud. Hand in hand, we give our all every day to achieve our goals. In doing so, we work proactively, innovatively, and with a future-oriented approach. We know that each one of us makes an important contribution to the company's success with commitment.

We are looking for immediate or agreed reinforcement for our customer service team: a communicative, motivated personality with joy in beauty, consulting, and teamwork.

Your main tasks

• First point of contact for our customers by phone, email, and live chat (German, French & Italian)
• Processing orders, returns, and complaints
• Maintenance of the customer base and loyalty cards
• Support for stores and regional sales managers with customer inquiries
• 1st-level support for cash register system problems

What sets you apart

• Completed commercial training or experience in customer service
  
• Enjoyment of consulting, sales, and the beauty world
•  Very good language skills in German & French, Italian is an advantage
• Customer-oriented, reliable, and team-capable personality

Our offer

• Lots of variety in a dynamic, motivated team
  
• A culture where passion & cohesion count
  
• 5 weeks of vacation
  
• Attractive employee discounts & other benefits
  
• Free parking

Sounds good? Then apply now and become part of our Marionnaud story!