Grand Hotel Kronenhof *****S Pontresina
Pontresina
Yesterday
Assistant Front Office Manager (m/f/d)
- 14 February 2026
- 100%
- Permanent position
- Pontresina
Job summary
Join our team at Kulm Group, where hospitality meets excellence. Enjoy a supportive work environment with great benefits.
Tasks
- Act as a heartful host, ensuring smooth check-ins and special requests.
- Lead and motivate the Front Office team, maintaining service standards.
- Contribute to process optimization for guest satisfaction and efficiency.
Skills
- Experience in luxury hospitality, catering to demanding clientele.
- Fluent in German and English, with excellent communication skills.
- Team player who remains composed under pressure.
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About the job
What you will achieve with us
- Host role with heart: You are the first point of contact for our guests, ensuring a smooth check-in and check-out and providing advice and assistance – even with special requests.
- Leadership and motivation: Supporting the management of the Front Office team, including training, scheduling, and ensuring the highest service standards.
- Optimization of processes: You actively contribute to the development and optimization of processes to increase efficiency and guest satisfaction.
- Discretion and reliability: Professional handling of guest requests, complaints, and sensitive information – always with the necessary discretion.
- Team player with drive: Close collaboration with other departments to ensure a seamless guest experience.
Who you are
- You have professional experience in a comparable position in luxury hospitality and know the requirements of a demanding, exclusive guest clientele.
- Being a host is your vocation, and you inspire with your positive charisma and well-groomed appearance.
- Native German and very good English skills (ideally complemented by additional languages) enable you to communicate smoothly with our guests.
- You love teamwork, are assertive, and keep an overview even in stressful situations.
- You pay attention to the small things that make a big difference – making every stay something very special.
Benefits
At Kulm Group, our employees are at the heart of our success. We offer you attractive development opportunities, comfortable accommodations, affordable meals in the staff restaurant, and numerous discounts.