Customer Service Clerk (40-50%); Elderly and Care

Publication date:28 October 2025
Workload:40 – 50%
Contract type:Unlimited employment
Place of work:Winterthur

Job summary

The Alter und Pflege department in Winterthur offers diverse services for the elderly. Join a supportive team environment starting January 1, 2026, or by agreement.

Tasks

Be the first point of contact for residents and visitors.
Handle calls and manage incoming and outgoing mail.
Sell shop items and manage office supplies and admin tasks.

Skills

Completed commercial training or relevant experience required.
Strong communication and customer service skills essential.
Proficiency in German and MS Office is a must.

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About the job

The Elderly and Care department of the City of Winterthur offers a diverse range of services primarily for older people in the five senior centers as well as with Spitex. To complement the Reception/Customer Service team, we are looking for an understanding, patient, and cheerful personality from January 1, 2026, or by arrangement.

Your Tasks

First point of contact for residents, relatives, visitors, and clients

Receiving and forwarding calls

Processing and forwarding incoming and outgoing mail

Sale of shop items, stamps, cards, and magazines

Operating the cash register in connection with cash management

Office supply management from ordering to distribution

Various administrative tasks

Your Profile

Completion of a commercial apprenticeship or commercial school with practical experience

Experience in telephone and direct customer contact

Flexible, resilient, empathetic, and communicative personality with a strong service orientation

Confident German language skills and good MS Office knowledge

Independent and reliable working style

Willingness to work on weekends and public holidays

What We Offer

Secure jobs and attractive salaries

Informal "du" culture across all levels

Extensive training opportunities and development possibilities

Diverse offerings in health promotion

Individual working time models

Preferential conditions with various providers

5 – 6 weeks of vacation, vacation purchase possible

More benefits can be found on our website
https://stadt.winterthur.ch/themen/arbeiten-fuer-winterthur

Contact

Your questions about the position will be gladly answered by Denise Fink, Head of Reception,
Phone 052 267 33 29 Learn more? https://stadt.winterthur.ch/gemeinde/verwaltung/soziales/alter-und-pflege

We look forward to your online application.