Spa Manager (M/F)

About the job

Why work at Accor?
We are much more than a global leader. We welcome you as you are and you can find the job and brand that matches your personality.
We support you in your development and daily learning, ensuring that your work brings meaning to your life. Thus, during your experience with us, you can explore the unlimited possibilities of the Accor Group.
By joining Accor, you write each chapter of your story and together we can imagine the hospitality of tomorrow. Discover the life that awaits you at Accor, https://careers.accor.com/.
Do what you love, take care of the world around you, dare to challenge the status quo! #BELIMITLESS

The Spa Manager is responsible for the daily management of the spa, supervising teams, ensuring excellence in the customer experience, and achieving financial objectives. He/She embodies Fairmont service standards and ensures the creation of a serene, luxurious, and wellness-focused environment for guests.

Main Responsibilities

1. Operations Management

• Oversee all Spa operations (treatments, reception, changing rooms, wellness areas).

• Ensure proper functioning of facilities and guarantee a clean, safe, and harmonious environment.

• Ensure compliance with protocols, quality standards, and hygiene norms.

2. Leadership & Management

• Recruit, supervise, motivate, and train teams (therapists, spa receptionists, scrubbers, coaches, etc.).

• Define schedules, performance objectives, and evaluate skills.

• Foster a positive, collaborative, and respectful work climate.

3. Customer Experience

• Guarantee impeccable, personalized service quality in line with Fairmont standards.

• Handle complaints diplomatically and propose customer satisfaction-oriented solutions.

• Implement exceptional customer journeys in synergy with other departments (Accommodation, Food & Beverage, etc.).

4. Strategy & Performance

• Define and monitor profitability, revenue, and Spa cost objectives.

• Analyze key indicators (cabin occupancy rate, revenue per treatment, customer satisfaction).

• Develop attractive commercial offers and strategic partnerships.

5. Offer Development

• Ensure the Spa menu is updated in line with wellness trends.

• Launch new treatments, products, or rituals in collaboration with partner brands.

• Work with marketing to promote the Spa to internal and external clientele.

Education & Experience

• Degree in hotel management, aesthetics, wellness, or similar fields.

• Significant experience (minimum 5 years) in managing a luxury spa.

• Experience in a high-end hotel environment highly appreciated.

Technical Skills

• Mastery of high-end service standards (Forbes, LQA, etc.).

• Good skills in financial management, KPI analysis, and sales.

• Good knowledge of Spa reservation software (SpaSoft, Book4Time, etc.).

Abilities & Qualities

• Natural leadership, listening skills, and exemplary behavior.

• Strong customer orientation and attention to detail.

• Creativity, innovation, and passion for wellness.

• Excellent presentation, interpersonal ease, and diplomacy.

Our Diversity & Inclusion Commitment:
We are an inclusive company and our ambition is to attract, recruit, and promote talent diversity.