Front Office Agent (m/f/d), Winter Season, December 2025 - March 2026

At The Alpina Gstaad we redefine the essence of Swiss luxury and hospitality. Nestled in the stunning landscape of the Bernese Alps, our five-star superior hotel is a place of elegance, authenticity, and subtle sophistication. Combining traditional alpine charm with modern style, The Alpina Gstaad is much more than a luxury hotel – it is a refuge where nature, culture, and luxury merge in perfect harmony to create a true feeling of home.

Since the opening of our house, we have earned an international reputation for exceptional service, sincere personal care, and creating unforgettable memories. Rooted in Swiss values such as precision, discretion, and warmth, we are proud to offer a welcoming atmosphere that is both exclusive and familiar.

Our team is the heart of our success. We create a working environment where motivated and talented people come together to shape unforgettable guest experiences. Discover our current career opportunities below and take the next step in your professional career with us. 

Front Office Agent (m/f/d), Winter Season, December 2025 - March 2026

Gstaad, 100%, Seasonal
December 2025 to March 2026

Main Responsibilities

• Ensure exceptional service and embody our values: authenticity, precision, and attention to detail
• Contribute to a passionate and dedicated team to create unforgettable experiences for our guests
• Responsible for smooth operations in your area and adherence to the highest quality standards
• Warm and professional reception of our guests
• Perform all common front desk tasks such as check-in/out with PMS Protel
• Rooming of all arriving guests
• Compliance with hotel-specific standards and quality management
• Support the reservations department
• Guest care
• Operation of the telephone switchboard
• Handling any guest complaints
• General administrative tasks

Your Profile

• Passion for luxury hospitality and the ambition to deliver top performance in all areas
• Completed training/studies in hospitality or equivalent education
• Initial experience in 5-star hospitality
• Enjoyment in dealing with guests
• Complete discretion
• Organized and careful work
• Reliability, sense of responsibility
• Excellent interpersonal skills with a warm, authentic, and professional demeanor
• Very good English skills as the corporate language
• Additional German and/or French skills are highly desirable; any other language is a clear advantage
• Enjoy working in a dynamic, demanding environment

Why You Should Join Us

At The Alpina Gstaad, we place great importance on providing our employees with an inspiring environment just like our guests. We promote your development, well-being, and satisfaction with unique benefits:

• Staff accommodation – various categories in the region are available to our seasonal employees
• Individual training programs – internal and external, to unlock your potential
• Employee fitness studio in Schönried – modernly equipped for your health and well-being
• Employee vehicle – use our Audi Q3 Sportback for your leisure activities
• Excellent working environment – characterized by respect, team spirit, and excellence, where every achievement counts

Language Skills

English

• Speaking: Business fluent
• Writing: Business fluent

Advantageous

German

• Speaking: Business fluent
• Writing: Business fluent

French

• Speaking: Business fluent
• Writing: Business fluent