Field Service Lead / Field Service Supervisor – Diagnostics
Baar
Key information
- Publication date:22 July 2025
- Workload:100%
- Place of work:Baar
Job summary
Join Abbott, a leading healthcare company, as a Field Service Lead. Enjoy a dynamic work environment with great benefits.
Tasks
- Manage Diagnostics Field Services and ensure customer satisfaction.
- Coordinate technical service teams and oversee performance metrics.
- Recruit, train, and motivate service specialists for optimal results.
Skills
- Experience in technical field service; bachelor's in medical technology preferred.
- Strong communication and customer service skills essential.
- Fluent in German and English; French is a plus.
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JOB DESCRIPTION:
About Abbott
Abbott is a global healthcare leader that uses groundbreaking scientific insights and develops solutions to improve people's health. We always look to the future and anticipate changes in medical science and technology.
The Abbott Diagnostics Division (ADD) at the location Zurich/Baar (Switzerland) is looking for an immediate hire of a
Field Service Lead / Field Service Supervisor – Diagnostics
In this position, you are responsible for managing Diagnostics Field Services in Switzerland and work closely with Abbott ambassadors to ensure the best possible customer satisfaction.
Your Responsibilities
- Management of stakeholders, including key customers
- Leading and coordinating the Technical Service Team in close collaboration with the District Customer Experience Managers
- Setting and achieving performance indicators and customer satisfaction values
- Participation in customer business reviews
- Monitoring device reliability and costs for device service and managing all escalated service cases to ensure timely resolution
- Achieving the field service cost plan
- Managing and controlling spare parts inventory to ensure service levels are maintained
- Recruiting, training, coaching, developing, motivating, and retaining technical service specialists
- Implementing area goals and incentive plans and conducting the performance evaluation process for the technical service team
- Ensuring that the service meets all quality, procedural, and process requirements on-site and in the business area
- Success in this role will be measured by achieving service levels, customer satisfaction, meeting service KPIs, and economic growth and profitability in the district.
Your Profile
- Several years of leadership experience in a technical field service in the sales/medical or service industry
- Bachelor's degree or equivalent experience in medical technology is an advantage
- Product and industry knowledge within (laboratory) diagnostics
- Several years of work experience in Switzerland
- Fluent German and English skills; French skills are an advantage
- Strong communication skills and customer orientation, ability to identify problems and actively drive their resolution
Have we piqued your interest? Then apply with us.
We look forward to hearing from you!
Follow your career goals at Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an equal opportunity employer committed to employee diversity.
Applicants with disabilities will be given special consideration if equally qualified.
Please understand that we only consider online applications via our online application portal. Applications by email or post cannot be processed. Original documents will not be returned.
Stay connected via www.abbott.com , Facebook www.facebook.com/Abbott and X @AbbottNews and @AbbottGlobal
The base pay for this position is
N/AIn specific locations, the pay range may vary from the range posted.
JOB FAMILY:
Field Services
DIVISION:
CRLB Core Lab
LOCATION:
Switzerland > Baar : Neuhofstrasse 23
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
Yes, 75 % of the Time
MEDICAL SURVEILLANCE:
Not Applicable
SIGNIFICANT WORK ACTIVITIES:
Not Applicable
