On-Site IT Service Specialist 80 - 100% (f/m/d)

The opportunity 

As a global leader in power semiconductors, we offer one of the most diverse product portfolios including thyristors, diodes, GTOs, IGCTs, IGBTs and MOSFETs recognized by industry, power transmission & distribution, mobility, renewable energy for their ultimate in quality and reliability.  As an on-site IT Support Specialist, you are the first point of contact for technical inquiries and support. You ensure that all IT systems function smoothly and provide valuable assistance so our employees can complete their tasks without issues. Your work directly contributes to user productivity and satisfaction. 

How you’ll make an impact 

• Troubleshoot IT issues quickly and reliably 

• Prepare and configure devices and software for users 

• Provide user support and training for self-help tools 

• Manage the physical inventory of devices and accessories, update the configuration database (CMDB), and conduct regular stock checks 

• Organize the transport and redistribution of devices between locations and collaborate with local logistics partners 

• Work with OEM manufacturers to process warranty claims, ensuring the quality of our devices 

• Identify potential risks that could affect service quality and take proactive measures 

• Ensure that IT equipment in meeting rooms and workspaces is fully functional for optimal collaboration 

Your background 

• Completed IT education or equivalent qualification 

• Fluent in German and English, both written and spoken 

• Independent, solution-oriented, and calm under pressure 

• Strong team player with a sense of responsibility 

• Solid IT knowledge and troubleshooting skills 

More about us 

Hitachi Energy offers you interesting tasks in a highly motivated team and an open communication style. Through an individual and practice-oriented induction plan, we will support you to quickly gain professional confidence to be able to work independently with high level of personal responsibility. Even after the induction phase, Hitachi Energy offers a wide range of learning and development opportunities for professional growth and supports you in achieving your career goals.