Key Account Manager Lead CH (m/f/d)

About the job

CWS Hygiene is the market leader in washroom hygiene and a pioneer in sustainability within our industry. You have probably already seen us in the washrooms of restaurants or noticed our doormats at the entrances of shops. You can find us everywhere – whether on site or on the street, where you regularly see our service vehicles. To strengthen our sales team in the hygiene sector, we are looking for you!

Your tasks as

Key Account Manager Lead CH (m/f/d)

In your role as Key Account Manager Lead, you are responsible for the strategic and operational development of nationwide key account management in the CWS Hygiene sector. You ensure a clear customer strategy and the management of objectives. With a strong focus on sales, margin, and sustainable customer development, you lead and develop the KAM team, establish professional control instruments, and ensure close collaboration with the relevant internal interfaces.

Your role with us as Key Account Manager Lead

• You are responsible for implementing and continuously developing the CWS Hygiene KAM strategy and ensure clear customer selection, segmentation, and customer ownership
• Your tasks also include recruiting, onboarding, as well as the professional and disciplinary leadership and targeted development of the nationwide KAM team. You ensure the long-term performance of the team through sustainable talent and succession planning
• You bear responsibility for sales, margin, retention, cross-selling, and the strategic development of the KAM portfolio and actively manage forecasting, pipeline, and contract renewals
• You introduce the KAM scorecard and manage its continuous development. Additionally, you participate in the annual calibration of the target and commission model and conduct regular performance reviews with the KAM employees
• You also ensure clear governance between KAM, regional field sales, customer service, operations, finance, and marketing and clarify ownership, pricing, and escalation issues across the relevant interfaces
• You manage price and margin discipline within the KAM portfolio within defined guardrails and are responsible for strategic contract renewals, tenders, as well as the early identification and management of erosion risks
• Finally, you build meaningful KAM reporting, analyse relevant key figures, and derive concrete measures for the continuous improvement of customer development and sales performance. At the same time, you ensure consistent CRM/Salesforce discipline and the systematic exchange of market and customer feedback

How do you ensure we provide the best service?
At CWS Hygiene, we believe it is crucial that you fit both personally and culturally with our company. You have a passion for service solutions, want to be the best, and bring a high level of commitment. You are able to recognise the needs of our customers and translate them into first-class solutions.
 

Furthermore, you bring the following qualifications and experience:

• Completed commercial or technical vocational training with relevant further education in sales, business administration, leadership, or key account management
• At least 5 years of relevant experience in B2B key account management or a comparable strategic sales function, as well as several years of experience in leading, developing, and managing the performance of sales teams
• Sound understanding of strategic B2B key account management, dealing with complex customer structures, multi-year contracts, tenders, and multi-stakeholder negotiations
• Proven experience in margin management, price negotiation, as well as forecasting and offer and contract management
• Very good user knowledge of CRM/Salesforce systems for managing pipeline, customer segmentation, account plans, and KPIs, as well as very good MS Office skills
• Fluent German and English skills, both written and spoken; French skills are an advantage

What we offer you

Working at CWS Hygiene means being part of a dynamic and challenging environment where no day is like the other. As part of a large European company, you have the opportunity to learn a lot and continuously develop yourself. Our core values: The customer comes first, we support each other, improve every day, take responsibility, and strive for success.

• You will receive individual onboarding
• We offer you a secure job in a success-oriented company
• You can expect modern IT equipment as well as a company vehicle
• A company pension scheme, 5 weeks of holiday, and other company benefits await you
• We take you along on our success course as a market leader with an established portfolio, ongoing innovations, and future-oriented hygiene solutions

About CWS Hygiene:

With innovative, sustainable, and digitalised service solutions, CWS Hygiene ensures health, safety, and protection in the workplace and public spaces. The complete solutions include hand and toilet hygiene from small washrooms to large sanitary facilities, as well as clean entrance and exit areas with mats in building complexes, public buildings, and industrial plants. CWS Hygiene stands for sustainability: thanks to its rental model, the company offers its customers a so-called "circular economy" and thus commits to a healthier and safer future.
Currently, CWS employs 11,500 people in 15 countries. CWS International GmbH and its subsidiaries are owned by Franz Haniel & Cie. GmbH.

More information at https://www.cws.com/hygiene

Does this sound exciting?

Then apply now by submitting your complete application documents by clicking the "Apply" button. We look forward to getting to know you!