Sika AG
Sarnen
3 days ago
Customer Service Representative 100% (m/f/d)
- 10 March 2026
- 100%
- Sarnen
Job summary
Sika is a global leader in specialty chemicals, focusing on innovative solutions. Join a dynamic team committed to sustainable practices in construction and industry.
Tasks
- Manage customer orders in collaboration with Sika sales teams.
- Prepare customs documents and transportation offers.
- Organize and schedule deliveries across various transport carriers.
Skills
- Completed commercial training; experience in order processing required.
- Strong ERP system skills, preferably SAP, and MS Office.
- Fluent in German (C2) and good English (B2/C1) skills.
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About the job
Company Description
Sika is a specialty chemicals company, globally leading in the development and production of systems and products for bonding, sealing, damping, reinforcing, and protecting in construction and industry. Sika is present worldwide with subsidiaries in 102 countries, produces in over 400 factories, develops innovative technologies for customers around the globe, and thus makes a significant contribution to the sustainable transformation in construction and transportation. The more than 34,000 employees generated sales of CHF 11.76 billion in 2024.
Job Description
- Processing customer orders in cooperation with the Sika sales organizations
- Creating customs documents and transport offers
- Organizing and scheduling deliveries on various modes of transport
Qualifications
- Completed commercial vocational training
- Professional experience in order processing
- Practical know-how in export processing and transport logistics is an advantage
- Structured and independent work with perseverance and goal orientation
- Good user knowledge of ERP systems (SAP is an advantage) as well as MS Office
- Very good German skills in spoken and written form (Level C2)
- Good English skills in spoken and written form (Level B2 or C1)
Additional Information
- Exciting tasks with contacts to the various Sika sales organizations worldwide.
- Taking responsibility and independently managing a customer portfolio
- Learning new things and developing professionally within the team
- Continuously improving processes
Sika is a great employer - especially for employees who value good collaboration. Trust is the most important thing for us.
If you have any questions, Yen Nguyen-Dao, Team Leader Customer Service, Tel. 058 436 75 81, will be happy to provide further information!
Ready for this challenge? We look forward to getting to know you!
We offer competitive compensation that is aligned with local market standards and the specific responsibilities of each position. Compensation is based on the skills, responsibility, education, and/or further training relevant to the position. We are committed to fair and equitable compensation systems in accordance with applicable laws, the chemical industry collective agreement, and regulations.
