Team Lead Modern Workplace & Service 80 - 100 %
BRACK.CH AG
Mägenwil
Key information
- Publication date:04 July 2025
- Workload:100%
- Place of work:Mägenwil
Job summary
Join BRACK.CH as a Workplace Team Leader, driving innovation. Enjoy a supportive environment with growth opportunities.
Tasks
- Lead and develop a team of workplace experts and service specialists.
- Foster an open, agile, and user-focused team culture.
- Ensure service quality and reliability of workplace platforms.
Skills
- 5+ years in workplace management, including leadership experience.
- Strong leadership and communication abilities to inspire teams.
- Analytical skills and passion for technological innovation.
Is this helpful?
This is what you can expect
- Leading and further developing a team of workplace experts and service specialists.
- Promoting an open, agile, and user-oriented team culture.
- Identifying and developing the individual strengths and potentials of your employees.
- Strategic and operational responsibility for modern digital workplace solutions, including collaboration tools (e.g., Microsoft 365), device management, and virtual desktop environments.
- Ensuring service quality, user-friendliness, and reliability of the workplace platform.
- Evaluation, implementation, and continuous development of new technologies in the workplace area.
- Close cooperation with the Infrastructure and Developer Platform teams to provide integrated solutions and services.
- Collaboration with internal stakeholders to gather and implement requirements for the digital workplace environment.
- Planning and prioritizing workplace projects and initiatives based on strategic corporate goals.
- Introduction and continuous optimization of workplace standards, processes, and service management (e.g., ITIL).
- Monitoring service quality and user satisfaction, including regular analyses and feedback loops.
- Proactive incident and problem management to ensure smooth operations.
- Continuous observation and evaluation of trends and innovations in workplace technologies and hybrid work.
- Promoting the introduction of innovative workplace tools and methods throughout the company.
- Actively shaping the workplace strategy and developing the long-term technological roadmap.
- Identifying and managing technical debts and risks in the workplace area to ensure long-term stability and efficiency.
- Developing and implementing strategies for risk minimization and ensuring compliance.
- Developing and implementing emergency and business continuity plans.
This is what you bring
- At least 5 years of professional experience in workplace management, digital workplaces, or related fields, including at least 1 year in a leadership role.
- Proven experience in building and leading high-performing workplace or service management teams.
- Solid knowledge in the design and operation of modern workplace technologies (e.g., Microsoft 365, endpoint management, collaboration platforms).
- Experience in agile development environments and the application of methods such as Scrum or Kanban.
- Excellent leadership, communication, and social skills with the ability to inspire and motivate teams.
- Strong analytical skills, quick comprehension, and the ability to communicate complex relationships clearly and understandably.
- Passion for technological innovation and continuous improvement, as well as the ability to recognize and proactively manage technical risks.
- Experience in budget and resource management as well as strategic technology planning.
- A bachelor's or master's degree in computer science, business informatics, or a related field, or a comparable qualification.
- Active exchange with the workplace community and interest in current workplace trends are advantageous.
Benefits
Are you interested or do you have further questions?
Sercan Ugur is happy to assist you by phone or electronically.
About us
BRACK.CH delivers quickly and easily – we are also like this as an employer. Employees encounter an open and helpful environment where they can contribute their talents, work with great creative freedom, and develop. We promote the skills of our employees so that we can master challenges together, continue to grow, and celebrate successes. BRACK.CH is part of the Competec Group, which employs over 1300 employees and achieved a turnover of around 1.14 billion Swiss francs in 2023.
Our hiring process
- You apply through our online tool.
- You immediately receive an automatic confirmation of receipt.
- We take the time to personally review your application.
- Nice! The interest is mutual! We invite you to a personal conversation or live video call. The second meeting takes place on-site with us.
- You receive a binding offer. The contract will be sent to you digitally.
- After signing the contract, you are part of our company and gain access to our internal communication tools.
- During the onboarding phase, a buddy will be by your side. Additionally, our MyOnboarding app will accompany you.
