Front Office & Reservation Agent

In the midst of an untouched nature park, the Grandhotel Giessbach is located in a magnificent position high above Lake Brienz.
It has 75 individually furnished rooms and suites with views of the lake, the waterfalls, or the forest. The park restaurant Les Cascades, with 140 indoor and 180 terrace seats, offers a breathtaking view of the Giessbach Falls, and our Atelier restaurant "Le Tapis Rouge," awarded 14 Gault-Millau points and a green Michelin star, with 30 seats, enchants our guests with creations made from local products directly from our garden and the region. The historic hotel residence is widely known for its splendid banquets and lively balls as well as for the unique concert series of the unplugged Giessbach Sessions and offers space for up to 250 guests.

As part of our Front Office & Reservation team, you are the first point of contact for our guests – by phone, email, and of course on site. With charm, competence, and overview, you ensure a smooth stay from arrival to departure. Your tasks include: 

You are an enthusiastic host personality who works with heart and care and enjoys direct guest contact.

You bring with you:

    • Professional experience at the hotel reception or in the hotel industry

    • Very good German and English skills, good French skills are an advantage

    • Well-groomed appearance, impeccable manners, and high service orientation

    • Resilience, team spirit, and strong communication skills

    • Willingness to work shifts and weekends

    • A completed vocational training in the hotel industry is desirable

    • Experience with the PMS Protel would be an advantage

Our experienced team is the core of our success. A respectful interaction, recognition, and appreciation shape the cohesion of our Giessbach family.
As an employee, you benefit from the following perks:

• Newly renovated team hotel
• Weekly professionally supervised CrossFit, Yoga, and Zumba training
• Support for professional development
• Weekly free German courses for beginners and advanced learners
• Nostalgia pass for our employees: free 1st class travel on the entire Lake Brienz and Lake Thun, free ride on the Brienzer Rothorn, free admission to the Ballenberg open-air museum, as well as free guided tours & access to the School for Woodcarving in Brienz
• Special conditions when booking one of our many partner hotels
• Attractive discounts in our hotel and restaurant area