(Junior) Key Account Manager / Existing Customer Advisor (m/f/d) 80 - 100%

About the job

Remote – or at our locations in Kaiserslautern and Hamburg

At BISON Group, we are one of the leading IT companies with several locations in Switzerland and Germany. In our dynamic team, around 550 technology enthusiasts work together to shape the digital future.

As an IT full-service provider, we develop and operate IT solutions for the wholesale, retail, agriculture, and energy sectors - from customized software to standard products to complete infrastructure management, optionally in the cloud, on-premise, or in our own data centers. Our core competence? ERP systems.

You are passionate about software and IT solutions – and about ensuring that customers gain real added value from them? Then you are exactly right with us! In this role, you take responsibility for ensuring that our existing customers remain enthusiastic, their projects run successfully, and grow together with us.

• You have overall responsibility for your customers' satisfaction and ensure they feel well taken care of with us
• You recognize market and customer needs, prepare them, and get projects rolling
• You keep an eye on the numbers – controlling and reporting are part of your responsibilities
• You actively shape our services by capturing customer wishes and developing new project ideas
• You work closely with sales (for cross- and upselling potentials) as well as marketing (for campaigns and trade fairs) – and act as a link between customer and IT
• You take over project portfolio management and keep all threads in hand
• You strengthen sustainable customer loyalty and build trusting relationships
• If things get tough, you are the first contact person for problems and escalations

• Initial experience in the IT/software environment: You bring professional experience in customer success, account management, or project management – ideally in the context of ERP software solutions or in the retail environment
• Technical basic understanding: You don't have to be a developer, but you understand the language of IT and can translate requirements between customer and tech team
• Communication skills: You explain complex technical issues or customer processes in the retail environment so that customers and colleagues understand them – building trust this way
• Organizational talent: You manage several software/IT projects simultaneously, keep deadlines in view, and prioritize efficiently
• Analytical thinking: You have a feel for KPIs in software operations and use data for decisions
• Interface competence: You feel comfortable at the interface between customer, development department, helpdesk, sales, and marketing and act as a "translator" between business and technology
• Solution orientation: Even in problem situations, you remain calm, look for pragmatic solutions, and build trust
• Hands-on mentality: You get involved, help shape, and actively develop our services further

Nicole Johann
HRBP/HRSP
+49 631 414 64 1110
nicole.johann@bison-group.com