Customer Service Clerk (m/f) 80-100%

11 December 2025
80 – 100%
Kirchlindach

Job summary

Join ebi-pharm ag, a family business since 1988, known for quality health products. Be part of a passionate team committed to holistic health!

Tasks

Engage with customers via phone, process orders and handle invoices.
Manage the general company email and assist with supplier orders.
Collaborate with internal and external partners to uphold our values.

Skills

Experience in customer service, order processing, and complaint handling.
Strong communication skills in both French and German.
Ability to maintain composure in busy situations.

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About the job

Successfully different since 1988. ebi-pharm ag distributes quality products in the fields of holistic medicine, health & nutrition, and skin care. As a family business with around 130 dedicated employees, ebi-pharm relies on strong and sustainable partnerships. What we do, we do with passion!

Become part of our dedicated team:

Customer Service Clerk (m/f) 80% - 100%

Are you a communicative team player who enjoys customer contact and is interested in complementary medicine? Do you keep an overview even in hectic situations and approach people with empathy and professionalism? Then you fit perfectly into our customer service team!

Your Tasks

Telephone customer contact in German/French, recording customer orders and invoicing, creating credit notes as well as handling complaints
Managing the general company email inbox
Supporting supplier orders, article master data, conditions, and month-end closing
Active collaboration with internal and external contacts
Representing our values holistically internally and externally with a partnership attitude and solution-focused working style

You Offer

Proven experience in telephone/order processing and complaint handling in German/French
Commercial or paramedical training and professional experience in customer service is an advantage
Language skills in German/French, proven IT user competence, and an independent, structured, and quality-conscious working style
The ability to maintain an overview and necessary calm even in hectic situations and under high workload

We Offer

A dynamic environment that enables and promotes development and independent work
A committed, cheerful team and a culture that delivers what it promises
The chance to actively shape the future of ebi-pharm
The opportunity to contribute your ideas and successfully apply your know-how

Are you in?
We look forward to receiving your current application documents.

Interested? Learn more about us here .

Questions?
Contact Nicole Binz, HR Manager, directly at 031 828 12 49.