Clerk Contact Center (m/f/d) - 80-100 %<br/>Entry on February 1, 2026 or by arrangement

About the job

The Swiss Federal Institute of Intellectual Property is the federal government's central point of contact for patents, trademarks, geographical indications, design protection, and copyright. We support innovators and creatives in turning their ideas into value, thereby promoting innovation, competitiveness, cultural diversity, and social progress. Under the label ip-search, we also offer worldwide patent searches.

Further information about the tasks of the IPI and our attractive employment conditions can be found at www.ige.ch .


All threads come together in the Contact Center. As the first point of contact for questions about intellectual property, you ensure the first impression – friendly, professional, and service-oriented. You answer up to 200 incoming calls daily, personally assist our customers, and handle all administrative tasks.

Clerk Contact Center (m/f/d)

What to expect with us

• Whether by email, phone, or on-site – you communicate confidently in German and French, preferably also in English and Italian
• You welcome customers – with or without an appointment
• You handle general inquiries about intellectual property in collaboration with all departments and ensure smooth processes
• You support users of our website and our digital services
• You navigate confidently in the Swissreg database
• You provide information on deadlines, fees, and procedures in the various areas of intellectual property
• You take on diverse administrative tasks – from correspondence processing to renting our daily parking spaces

What makes you successful

• A completed commercial apprenticeship and several years of experience – ideally in customer service or administration
• German or French as a native language as well as very good knowledge of the other language
• Good English and/or Italian skills are an advantage
• You are digitally proficient and work confidently with various tools and systems
• You work in a structured, independent, and careful manner

Customer orientation, initiative, and a professional appearance are a matter of course for you

• You value polite manners and lively customer contact
• You enjoy teamwork and bring fresh energy and openness

Ms. Tanja Anthamatten
HR Consultant and Responsible for Talent Development
Phone 031 377 70 17
Email jobs@ipi.ch

The Swiss Federal Institute of Intellectual Property is the federal government's central point of contact for patents, trademarks, geographical indications, design protection, and copyright. We support innovators and creatives in turning their ideas into value, thereby promoting innovation, competitiveness, cultural diversity, and social progress. Under the label ip-search, we also offer worldwide patent searches.

Further information about the tasks of the IPI and our attractive employment conditions can be found at www.ige.ch .