Customer Advisor: Tax Support 80–100 %

10 February 2026
80 – 100%
Permanent position
St. Gallen

Job summary

Join a dynamic team in St. Gallen as a Kundenbetreuer:in Support Steuern. Enjoy a supportive work environment with great benefits.

Tasks

Handle customer inquiries and support requests effectively.
Classify and analyze issues, providing first-level support.
Assist with user education and project testing support.

Skills

KV training or relevant experience in the tax sector required.
Strong customer orientation and problem-solving skills.
Fluent in German and French for effective communication.

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About the job

We connect Swiss administrations, authorities, companies, and the population with efficient, secure, and seamless IT solutions and services.

Customer Advisor Tax Support 80–100 %

St. Gallen

As a Customer Advisor Tax Support, you are the first point of contact for our customers. We handle all customer concerns in Tax Support. We answer, coordinate, or inform downstream offices about complex customer inquiries, all kinds of fault reports, or initiate the escalation process and inform as well as support our customers in using the applications.

For the team in St. Gallen, we are looking for an upbeat, committed personality who enjoys maintaining customer contact.

Your Role

Receiving fault reports, questions, and change requests from system users
Recording and classifying the necessary information
Pre-analyzing fault reports and questions, resolving simple faults (remote analysis), answering simple questions, and initiating possible workarounds (first-level support)
Forwarding fault reports and questions to the responsible departments
Informing system users about faults and operational messages
Educating users about the proper use of the offered technical and application tools
Support for projects in testing and business analysis

Your Profile

You have a commercial apprenticeship in a municipality or work for a municipality and have knowledge in the tax area
You are proficient in using MS Office and want to integrate your IT affinity into your professional daily routine
You have a strong customer orientation and remain calm even in hectic situations and enjoy solving challenging problems
You communicate appropriately in German and French
Practical experience in customer support is an advantage but not a requirement

Your Benefits

Up to 60% home office possible with a 100% workload
Vacation purchase (2 weeks per year)
41-hour week with flexible working hours for full-time employment
At least 25 days of vacation per year
Support for further training 100% financially or time-wise
Free SBB half-fare travelcard subscription for all employees

We maintain an open informal culture – so feel free to send us your application directly in the informal form.

No dossiers from personnel consultancies will be accepted for this position. Thank you for your understanding and consideration.