Senior Customer Success & Key Account Manager – Real Estate SaaS (m/f/d) 80-100%

Company Description

Wüest Partner is an innovative and independent software and services company in the real estate sector. Since 1985, we have been creating excellent decision-making foundations by combining real estate expertise, data, and digital solutions. As an industry leader, we shape the future of real estate in collaboration with our clients through a comprehensive offering in the areas of valuation, consulting, data, analytics, AI, software, sustainability, and training.

The Wüest Partner group employs nearly 500 employees across 15 locations in Europe, with headquarters in Switzerland. The group includes the subsidiaries Durable, Datahouse, Qualicasa, and Signa-Terre.

Job Description

Your team and your mission

At Wüest Partner, as a Senior Customer Success / Key Account Manager, you actively participate in the development of our leading SaaS platform Wüest Dimensions – in direct contact with professional real estate investors in Switzerland and Europe. As a leading company, we shape the future of the (digital) real estate industry in Europe through a unique combination of real estate expertise, data, AI, and digital solutions. Join us to actively contribute to the expansion and growth of our award-winning platform Wüest Dimensions!

Within the Data, Analytics & Technology (DAT) division, you act in this role as a strategic thinking partner for our institutional clients. You translate complex requirements in asset, portfolio, and investment management into digital solutions – ensuring that our clients derive measurable value from Wüest Dimensions.

Your responsibilities

Client relationship and responsibilities

• Strategic management, commercial responsibility, and development of a demanding portfolio of institutional clients
• Development and strengthening of long-term partnerships at the C-level

Product & solution

• Analysis of complex client requirements throughout the real estate investment cycle
• Close collaboration with Product Management and development for the evolution of Wüest Dimensions
• Consulting on modules, configuration, deployment, and change management

Market & positioning

• Representation of Wüest Partner and Wüest Dimensions at events, user conferences, and client committees
• Active contribution to best practices, standards, and go-to-market approaches

This position can be performed at one of our Wüest Partner offices in Bern or Geneva.

Qualifications

Your profile

• University degree, ideally in real estate
• Several years of experience in the institutional real estate sector (investment, asset management, portfolio management, or consulting)
• Good understanding of digital platforms, data, and processes in Real Estate Investment Management
• You do not need to be a developer, but you know how to use technology profitably
• Confident presentation skills and enjoyment in conducting demanding dialogues with clients at a professional level
• Entrepreneurial spirit, autonomy, and desire to grow in a dynamic SaaS environment
• High motivation, attention to detail, and a collaborative, solution-oriented approach
• Very good knowledge of French and English

Additional Information

We offer you

• Development of your skills through the Wüest Academy, mentoring, and external training
• Ergonomic workstations, ideally located offices, and modern Apple equipment
• Flexible full-time or part-time working time model and telecommuting (depending on the position) combining on-site and home office
• A friendly and collaborative team based on trust, appreciation, and an open feedback culture
• An attractive compensation package with a variable performance-related component, paid overtime, and additional benefits

Contact
For any questions, contact Federica Arcella, Talent Acquisition & Development Lead, at federica.arcella@wuestpartner.com.

For HR service providers: only direct applications will be considered.

For data protection reasons, applications can only be accepted online.

We look forward to meeting you!

Wüest Partner