Operations Manager (m/f/d)

About the job

At The Alpina Gstaad, we redefine the essence of Swiss luxury and hospitality. Nestled in the stunning landscape of the Bernese Alps, our five-star superior hotel is a place of elegance, authenticity, and subtle sophistication. Combining traditional alpine charm with modern style, The Alpina Gstaad is much more than a luxury hotel – it is a refuge where nature, culture, and luxury merge in perfect harmony to create a true feeling of home.

Since the opening of our house, we have earned an international reputation for exceptional service, sincere personal care, and creating unforgettable memories. Rooted in Swiss values such as precision, discretion, and warmth, we are proud to offer a welcoming atmosphere that is both exclusive and familiar.

Our team is the heart of our success. We create a work environment where motivated and talented people come together to shape unforgettable guest experiences. Discover our current career opportunities below and take the next step in your professional career with us. If the right position is not available at the moment, you can also apply spontaneously via the provided link.

Operations Manager (m/f/d)

Main Responsibilities

As Operations Manager, you are the driving force behind the daily operational excellence of the hotel. You ensure that every stay of our guests meets the highest standards of quality, service, and comfort. With your eye for detail, diplomatic skills, and passion for hospitality, you represent the hotel as a host at the highest level.

• Conducting regular hotel tours with guests to actively gather feedback and maintain relationships
• Presence in the lobby and public areas as a visible contact person for guests
• Ensuring consistently outstanding guest ratings through proactive action
• Independently handling guest complaints professionally and solution-oriented
• Developing and implementing measures to prevent recurring complaints
• Controlling and ensuring quality, service, and hygiene standards according to hotel and brand guidelines
• Conducting regular quality and hygiene audits in cooperation with department heads
• Close collaboration with the Front Office, Housekeeping, F&B, Spa, and Technical departments to ensure smooth operations
• Supporting the General Manager in strategic planning and operational implementation of projects and initiatives
• Participating in management meetings, reporting on guest feedback, quality, and operational issues
• Co-responsibility for compliance with legal regulations, especially in hygiene, safety, and occupational health
• Motivating, coaching, and training employees regarding service excellence and brand standards
• Promoting a cross-cultural, service-oriented team atmosphere

Your Profile

• Completed hotel management training or studies in hospitality/hotel management
• Several years of professional experience in a comparable position within luxury or 5-star hospitality
• Strong leadership skills, communication ability, and organizational talent
• Very good German and English skills, spoken and written; additional languages are an advantage
• Well-groomed, professional appearance and high service orientation
• Resilience, flexibility, and the ability to act confidently even in demanding situations

Why You Should Join Us

At The Alpina Gstaad, we place great value on providing our employees with an inspiring environment just like our guests. We promote your development, well-being, and satisfaction with unique benefits:

• Staff accommodations – various categories in the region are available to our seasonal and year-round employees during the probation period/first season
• Individual training programs – internal and external, to unlock your potential
• Employee fitness studio in Schönried – modernly equipped for your health and well-being
• Employee vehicle – use our Audi Q3 Sportback for your leisure activities
• Excellent working environment – characterized by respect, team spirit, and excellence, where every achievement counts