Zürich
10 hours ago
Customer Success Manager 100% (f/m/x)
- 09 April 2026
- 100%
- Permanent position
- Zürich
About the job
About us
comparis.ch is the leading comparison platform in Switzerland. For 30 years, we have been comparing rates and services from, among others, health insurance companies, insurers, banks, and telecom providers, and offer the largest Swiss online marketplaces for real estate and cars. With comprehensive comparisons, we create transparency and help our users make the right decisions for them. With over 80 million visitors per year, we are one of the most used websites in Switzerland. Nine out of ten people know us as THE independent comparison platform in Switzerland.
Now that we have covered the company part, let's get to the point: Our marketplace team needs your support!
What you will do
In this role, you will take care of our Real Estate partners after onboarding and support them in using our platform optimally. You are close to their needs, recognize development potentials, and contribute to sustainably strengthening our partnerships.
Your tasks
- You maintain long-term, trust-based partnerships and ensure that every partner knows, understands, and actively uses our Real Estate products
- You proactively engage in dialogue when features are not booked or used – curious, advisory, and on equal footing
- You identify potentials and develop relationships purposefully
- You keep an eye on our partners' activity and react early before inactivity leads to churn
- You are a reliable contact person throughout the entire customer journey
- You systematically collect feedback from everyday partner interactions and pass it on internally in a structured way
- You are the voice of our partners towards product and operations
About us
What you will do
Your new team
Required Skills and Qualifications
What we expect from you
- Experience in B2B Customer Success, Partner Management, or Account Management
- You quickly build trust and maintain relationships sustainably
- You are not afraid to follow up proactively, with empathy, not pressure
- Affinity for digital products – you like to explain clearly and understandably
- Structured, independent working style with a focus on key figures
- Experience using a CRM, ideally ZohoCRM
- You feel comfortable in a dynamic environment where not all processes are fully defined yet and are willing to actively help shape them
- (Swiss) German is mandatory, Italian and/or French are an advantage
What you bring with you
What we expect from you
Nice to Have
Your new team
Our Benefits
Our Benefits
In return, here is what you can expect from us
At Comparis, you work with a lot of personal responsibility and creative freedom. You have the opportunity to actively further develop our Real Estate partnerships and make a direct contribution to the quality and growth of our marketplace.
You can expect a collaborative working environment where you work closely with product, marketing, and commercial teams and can quickly translate market impulses into concrete improvements.
We offer flexible working hours, a hybrid working model with home office and remote options, as well as the possibility of unpaid leave. Our office is centrally located in Zurich, just a few minutes' walk from Wiedikon train station.
