Front Office & Reservation Manager

Brienz BE

Key information

Publication date:25 October 2025
Workload:100%
Contract type:Unlimited employment
Place of work:Brienz BE

Welcome to the Grandhotel Giessbach – A place that enchants

Nestled in a nature park, with the majestic waterfall and breathtaking views of Lake Brienz, the Grandhotel Giessbach stands for lived hospitality and a forward-looking, sustainable working environment. Here you have the daily chance to embody the philosophy of our house and achieve extraordinary things together as a team.

With around 100 dedicated employees, we ensure the well-being of our guests in 75 charming rooms during the high season, two first-class restaurants (1 restaurant with 14 Gault Millau points) with 140 and 40 seats, a terrace restaurant with 150 seats, a magnificent Belle Epoque hall for up to 170 people, two seminar rooms, and an elegant bar.

Our guests mainly come from Switzerland, but international travelers also find their temporary home with us.

Appreciation for people, animals, and nature shapes our actions. Passion and enthusiasm drive us, while the products from our own garden are our creative inspiration.

Giessbach is a place of power with positive energy, an open working atmosphere, and a transparent corporate culture – a place that inspires and invites you to linger.

Experience the magic of Giessbach – every day.

We look forward to welcoming you as

Front Office & Reservation Manager (m/f/d)

December 1, 2025, or by arrangement

What awaits you with us

You and your team are the first contact for our guests and carry our values and philosophy outward.
Operational management of the Front Office & Reservations team including duty scheduling, quality & performance management
Ensuring an excellent, personal guest experience from first contact to check-out
Responsibility for all reservation processes (individual inquiries, upselling, rate maintenance)
Close cooperation with Sales, Revenue Management, F&B, and Housekeeping
Coaching, training & further development of the team
Representation of the hotel as host and first contact person for VIPs & key guests

What you bring with you

You are an organizationally strong personality with a high sense of responsibility and a careful working style. Ideally, you are a host personality with natural elegance and service understanding
You lead by example with authenticity, empathy, and communication strength and communicate openly and clearly.
Your manners are impeccable and the team spirit is very important to you
You have also completed a commercial apprenticeship or attended a Swiss hotel management school and can demonstrate several years of experience in front office or reservations.
You bring very good German and English skills. Additional languages are an advantage.
You are familiar with PMS/reservation tools & modern hospitality standards
You are enthusiastic about historic hotels and bring authentic Swiss hospitality.

Because you are important to us:

Our experienced employee team is the core of our success. A respectful interaction, recognition, and appreciation shape the cohesion of our Giessbach family.

As an employee, you benefit from the following perks:

Newly renovated team hotel (including team bar) 3 minutes walk from the hotel
Access to our natural pool for daily refreshment
Company holidays over Christmas & New Year for permanent employees
Weekly professionally supervised CrossFit training, yoga, Zumba
50% discount in all F&B outlets for you and five guests
A free trial night in one of our hotel rooms for two people including breakfast
Nostalgia pass for our employees: free 1st class travel on the entire Lake Brienz and Lake Thun, free ride on the Brienzer Rothorn, free admission to the Ballenberg open-air museum as well as free guided tour & access to the school for woodcarving in Brienz
Family & Friends discount on overnight stays including nostalgia pass
Special conditions when booking one of our many partner hotels
Guaranteed comprehensive onboarding & regular training
Support for professional development
Free parking for all employees
Free use of the hotel shuttle