Franchise eCommerce Support Specialist (m/f/d)

High-quality fresh chocolate – that is what the Swiss chocolate manufacturer Läderach stands for. Founded in 1962, the family business today employs over 2500 people from more than 80 countries across the group, with numbers rising. The company's headquarters are located in the canton of Glarus. Against a picturesque Alpine backdrop, we produce our fresh chocolates here and constantly develop new, creative ideas in agile teams.

Various activities are bundled in our corporate division «Corporate Functions». In addition to our finance and IT services, this area also includes global marketing and sales management as well as human resources. Fresh ideas are created here daily, which we jointly lead to success. Personal responsibility and networked work are particularly important to us. Do you want to be part of it? Then come to us.

• You support our franchise partners in building and operating their webshops.
• You ensure that all webshops are implemented in brand-compliant alignment with the Läderach brand identity.
• You accompany franchise partners in daily operations, tools, and processes.
• You provide content, product texts, images, and other assets.
• You support technical integrations between franchise platforms and our central eCommerce infrastructure.
• You manage and secure domain registrations and purchases in cooperation with our legal partners.
• You initiate and coordinate legal steps for brand protection (e.g., take downs, UDRP). You lead the implementation of a headless eCommerce frontend and ensure adaptation by franchise partners.

• You have completed training or studies in business, computer science, digital business, or a comparable field.
• You have at least 3 years of professional experience in eCommerce, digital product management, or IT project management, ideally in an international franchise environment.
• You bring experience in domain management (DNS, WHOIS, SSL), the use of GA4, as well as with Magento and headless commerce architectures.
• You are familiar with APIs, microservices, SEO, as well as CDN solutions (e.g., Cloudflare) and performance optimization.
• You can translate business requirements into technical solutions and communicate confidently with both technical and non-technical stakeholders.
• You are experienced in project management, stakeholder management, and collaboration with cross-functional teams and external partners.

• An exciting work environment with motivated colleagues
• A position with a lot of personal responsibility
• The opportunity to contribute fresh ideas
• An open and respectful feedback culture
• Internal and external training
• Individual career opportunities
• Generous discounts on our products
• Chocolate at the workplace
• Free parking spaces
• Discounts at the Läderach café and staff restaurant

Sounds interesting? Then apply with us. Emilija Minova, Head Talent Acquisition/Employer Branding is happy to assist you with any questions.

Please understand that we do not consider external recruitment agencies for filling this position.