Service Center Employee

About the job

Service Center Employee

ELCO is the leading provider of premium heating solutions and first-class service, aiming to meet consumer needs throughout the lifecycle of its systems and products.

Advice, products, systems, and high-quality services.

For decades, ELCO has been at the forefront of burner technology, condensing boilers, and solar energy, with over 1.7 million heating systems installed across Europe.

Since 1928, ELCO has been a leading European brand offering both smart solutions and technologies designed to meet the needs of all types of domestic or commercial projects, ensuring maximum energy savings.

For our Swiss Romandy headquarters in Puidoux/Chexbres, we are immediately looking for

Service Center Employee - 100%

In this role, you handle telephone requests from our customers (repairs, commissioning, annual inspections, complaints, etc.). Through attentive listening and targeted questions, you analyze the customer's wishes and set or modify various appointments. In case of complaints, you conduct the conversation proactively and attentively to direct the customer to the right contact within Elco.

Your tasks:

• Handle incoming requests (phone, email, etc.) from end customers, property management companies, installers, and our internal teams spread across our 8 branches in Swiss Romandy
• Plan and adjust interventions by actively contacting customers
• Coordinate commissioning with installers and various internal departments
• Ensure updating and follow-up of scheduled interventions
• Manage and maintain the installation database up to date
• Work closely with your colleagues in a tandem operation within a team of 8 people

Your profile:

• Dynamic person, comfortable in customer contact and daily exchanges
• Organizational skills, autonomy, and ability to manage multiple tasks simultaneously
• Excellent communication skills, both oral and written
• Customer orientation, sense of priorities, and solution-oriented mindset
• Team spirit and ability to work in tandem
• Comfortable with IT tools (MS Office), knowledge of SAP is an asset
• Excellent command of French (oral and written)
• Knowledge of German and/or English is an asset, any other language is appreciated

We offer you:

We offer you the opportunity to join a leading company in Swiss Romandy, active in the field of energy solutions, and to grow within a professional and committed team. The position offers varied and stimulating activities in a dynamic work environment focused on service quality, collaboration, and continuous improvement. You will have the opportunity to contribute concretely to the energy transition while benefiting from attractive social benefits. Depending on the service organization, teleworking is possible.

Are you interested? Apply online.

We are committed to respecting the principle of equal access to employment for all people, offering an accessible, welcoming, and inclusive work environment, in accordance with legal obligations.

ELCO is the leading provider of premium heating solutions and first-class service, aiming to meet consumer needs throughout the lifecycle of its systems and products.

Advice, products, systems, and high-quality services.

For decades, ELCO has been at the forefront of burner technology, condensing boilers, and solar energy, with over 1.7 million heating systems installed across Europe.

Since 1928, ELCO has been a leading European brand offering both smart solutions and technologies designed to meet the needs of all types of domestic or commercial projects, ensuring maximum energy savings.

For our Swiss Romandy headquarters in Puidoux/Chexbres, we are immediately looking for

Service Center Employee - 100%

In this role, you handle telephone requests from our customers (repairs, commissioning, annual inspections, complaints, etc.). Through attentive listening and targeted questions, you analyze the customer's wishes and set or modify various appointments. In case of complaints, you conduct the conversation proactively and attentively to direct the customer to the right contact within Elco.

Your tasks:

• Handle incoming requests (phone, email, etc.) from end customers, property management companies, installers, and our internal teams spread across our 8 branches in Swiss Romandy
• Plan and adjust interventions by actively contacting customers
• Coordinate commissioning with installers and various internal departments
• Ensure updating and follow-up of scheduled interventions
• Manage and maintain the installation database up to date
• Work closely with your colleagues in a tandem operation within a team of 8 people

Your profile:

• Dynamic person, comfortable in customer contact and daily exchanges
• Organizational skills, autonomy, and ability to manage multiple tasks simultaneously
• Excellent communication skills, both oral and written
• Customer orientation, sense of priorities, and solution-oriented mindset
• Team spirit and ability to work in tandem
• Comfortable with IT tools (MS Office), knowledge of SAP is an asset
• Excellent command of French (oral and written)
• Knowledge of German and/or English is an asset, any other language is appreciated

We offer you:

We offer you the opportunity to join a leading company in Swiss Romandy, active in the field of energy solutions, and to grow within a professional and committed team. The position offers varied and stimulating activities in a dynamic work environment focused on service quality, collaboration, and continuous improvement. You will have the opportunity to contribute concretely to the energy transition while benefiting from attractive social benefits. Depending on the service organization, teleworking is possible.

Are you interested? Apply online.

We are committed to respecting the principle of equal access to employment for all people, offering an accessible, welcoming, and inclusive work environment, in accordance with legal obligations.

Puidoux, CH, 1070