ICT Solution Coordinator 80-100% (m/f/d)

At Endress+Hauser, progress happens through collaboration. As a globally leading provider of measuring instruments, our approximately 17,000 employees shape the future in the field of process automation. Whether in the innovation and implementation of new technologies within the team, collaboration in the development of new devices, or strengthening important relationships with various global industries: Our work is based on building trusting relationships that help everyone succeed. As a family-run company, we look beyond short-term goals and work to create a future-oriented vision for our employees, our customers, and the world in general.

We are looking for an ICT Solution Coordinator 80–100% (m/f/d) to complement our team and help shape our IT landscape – with a strong focus on service quality, innovation, and collaboration across departmental boundaries.

What is the role about?

Do you love it when IT runs smoothly? Do you want not only to maintain systems but actively improve them? And do you enjoy connecting people, processes, and technologies?
Then an exciting role awaits you with us, where you act as a central interface between technology, users, and management.

What tasks will you take on?

You will:

• actively participate in the introduction, support, and further development of company-specific IT solutions and ensure stable operation.
• act as a central interface between users, technical teams, and management, thus connecting people and technologies.
• analyze and continuously optimize existing workflows and technologies to drive innovation in service management.
• manage external IT service providers and suppliers and ensure their quality and performance within vendor management.
• ensure the highest service quality based on ITIL standards and best practices.
• contribute your expertise to strategic projects to improve services and sustainably increase efficiency.

What do we expect from you?

You:

• have a solid education or degree in (business) informatics or a comparable field and ideally an ITIL certification.
• bring several years of experience in IT service management and are familiar with service desk processes.
• have practical experience in the further development of individual IT solutions and in managing external IT service providers.
• are proficient with common ITSM tools and use them purposefully to improve services and processes.
• communicate clearly and customer-oriented, think analytically, and work in a structured and organized manner.

What can you expect from us?

• We are a family-run, committed company with a sustainable vision.
• We promote lifelong learning with diverse training and development opportunities, internal knowledge transfer, and e-learning.
• We support work-life balance with flexible working hours.
• We offer support for sustainable mobility solutions such as public transport.
• We support family-friendly policies, including childcare places and childcare services during holidays.

How do you apply?

To apply, please upload your documents on our career page. Applications sent to us by email cannot be considered due to data protection reasons.

Agencies, personnel service providers, or similar companies are kindly asked to refrain from unsolicited submission of profiles and inquiries about possible cooperation. Currently, we are not working with external service providers for this position. All unsolicited applications from service providers will not be considered and will be deleted without further review. We thank you for your understanding.