Service Manager / Customer Service Manager 100%

Almost anyone can sell machines – but who keeps them at top level for a lifetime? Maybe you! 🚀

🤝 Customer-oriented, solution-driven, and ready for complex challenges? Then you fit perfectly into our team!

🌍 Take responsibility for machine performance, international projects, and the success of our customers worldwide.

Packaging makes an important contribution to our society. It protects products during transport, enables their storage, extends shelf life, and provides valuable information about the contents.

Bobst is one of the world's leading suppliers of quality equipment and services for packaging and label manufacturers. We support our customers in more than 50 countries, have 14 production sites, and employ over 5600 people worldwide.

At the Grenchen site (Switzerland), we develop and produce equipment for the manufacture of laminated corrugated board – and ensure that these run reliably at our customers worldwide.

YOUR MISSION

• Monitor & analyze machine performance
• Coordinate & lead technical projects at the customer (retrofits, repairs, relocations, trainings)
• Ensure contractual service agreements (e.g., Bobst Connect, coachings)
• Maintain customer relationships & manage escalations
• Technical contact person for international teams

YOUR PROFILE

👉 Apply immediately and become part of our international service team – such opportunities don’t come every day!

• Technical education (HF/FH/ETH) or equivalent experience
• Several years of experience in international customer service
• Project management & deployment planning
• Very good German and (English skills at least B2)
• Customer orientation, communication skills & decisiveness

WE OFFER

• ⏰ Flexible working hours model – 40h/week with core hours that give you freedom in design
• 🌟 Diverse and varied tasks – exciting projects & challenges with room for creativity and development
• 🤝 Flat hierarchies & direct communication – benefit from short decision-making paths and open exchange at all levels
• 🛡️ Attractive social benefits – comprehensive coverage for your professional and private future (e.g., health care, retirement provision)
• 🏡 Flexible home office options – work from home as needed and secure a balanced work-life balance
• 🎉 Swibeco discounts & Reka checks – use discounts, vouchers, and attractive leisure offers

Apply now