Churn Prevention Manager (a) 80 - 100 %

About the job

• you conduct data-based churn analyses based on behavioral, usage, and subscription data  
• you develop and maintain scoring models and risk indicators for early detection of cancellation risks 
• you collect and evaluate customer feedback – for example through surveys or touchpoint feedback systems
• you derive concrete recommendations for retention and prevention measures
• you identify and analyze customer segments with high churn risk
• you work closely with Data, Customer Experience, and Campaign Management to effectively implement measures
• you monitor KPIs and churn rates to make progress measurable and identify optimization potentials 

• you have an analytical background in the marketing environment (e.g., Data Analytics, BI, or Business Informatics) and use data to optimize customer experiences
• you bring experience in CRM or lifecycle marketing and have a good understanding of target groups, customer needs, and customer journeys 
• you understand how to translate analyses into clear recommendations and actionable strategies 
• you work in a structured, detail-oriented way with an eye for the big picture 
• you have an affinity for data-driven marketing and KPI-based work 

Aleksandra Pavic
Talent Sourcer
career@chmedia.ch
We do not accept applications from recruitment agencies for this position.