Corporate Customer Advisor: Direct Bank

Zürcher Kantonalbank

Zürich

Key information

Publication date:08 July 2025
Workload:100%
Place of work:Zürich

Job summary

Join a dynamic team at a leading bank in Zürich! Enhance client relationships with a focus on customer satisfaction.

Tasks

Support over 70,000 corporate clients in essential services.
Engage directly with SMEs, handling inquiries through phone and digital channels.
Identify and relay potential opportunities to advisory teams.

Skills

Banking training or several years of experience required.
Strong customer orientation and communication skills essential.
Fluency in German; good English is a plus.

Is this helpful?

60% - 100% | Direct Bank / Service Center, Sales and Customer Consulting | Zurich | Experienced Professionals

With great passion, we are responsible for the needs-based support of more than 70,000 corporate customers and their representatives in all basic services along their business and life events. Our core tasks include the structured identification and mediation of potentials. Additionally, we act bank-wide as a competence center for special topics such as capital deposits, associations, or STWEG. If you are an enthusiastic person with a passion for corporate customers and want to actively shape the future of our area, we look forward to your application.

Your Tasks – Shape More

Support for entrepreneurs and SMEs according to their needs in all basic services
Direct contact with representatives of SMEs and independently handling their inquiries - by phone and digitally
Structured potential identification and utilization or targeted mediation to the appropriate consulting team
Providing a service quality that excites customers
Answering internal bank inquiries related to your areas of expertise
Detecting and documenting facts related to money laundering prevention
Contributing to the continuous improvement of our processes to increase customer satisfaction

Your Profile – Bring More

Bank apprenticeship or several years of professional experience
At least two years of relevant professional experience in the financial sector
Enthusiasm for telephone and digital customer contact
High customer orientation and a communicative nature
Very good German language skills, both spoken and written, good English skills are an advantage

Our Offer – Get More

A diverse range of tasks
A supportive team culture
Diverse development opportunities within the bank
Long-term perspectives in a stable, sustainable environment at one of the safest universal banks in the world
A centrally located workplace in the vibrant district 5 (near Hardbrücke train station)
An attractive overall package consisting of a solid base salary, a variable compensation, as well as many benefits and perks – from A like retirement provision to Z like zoo tickets

Michael Vonlanthen
looks forward to helping you.
Phone: 044 292 27 15