Receptionist (m|f) - Your Opportunity with Vision

About the job

• Completed training in the hotel industry or comparable professional experience at the reception

• Very confident handling of Protel (advantageous)

• Fluent German as well as very good English in spoken and written form

• Strong host understanding with a professional, warm-empathic appearance

• High service orientation and joy in direct guest contact

• Structured, reliable and independent way of working

• Organizational strength and overview even during busy shifts

• Strong communication skills in dealing with international guests and internal interfaces

• Resilience and flexibility in shift work

• Neat appearance and professional demeanor

• Professional care of our international guests at the reception (check-in/check-out)

• Independent work with Protel including reservations, guest accounts, billing and data maintenance

• Handling inquiries by phone and e-mail in German and English

• Active host role on site as well as ensuring a positive guest experience

• Close cooperation with housekeeping, technical department and F&B to ensure smooth processes

• Proactive information of guests about offers, services and surroundings

• Ensuring correct cash management, billing and daily closings

• Maintenance and updating of guest data in the PMS

• Compliance with our service and quality standards

• Assistance with administrative tasks in the front office

Attractive friends & family benefits as well as discounts in an international partner hotel network

Regular team events and the active experience of the guest journey at Château Gütsch

An authentic working environment with standards and clear structures

Responsibility instead of routine with room for initiative

A team that lives quality and values reliable processes

Our shared opportunity

If you recognize yourself in this profile, we look forward to your application.

We offer you a structured introduction, clear contacts and a team that takes collaboration seriously. Get to know Château Gütsch not only as a workplace but as an environment where quality and responsibility are lived.