Director Global Key Account Management (m/f/d)

Staefa, Switzerland

Director Global Key Account Management (m/f/d)

Director Global Key Account Management (m/f/d)

Location: Stäfa | Function: Hearing Instruments, Commercial Excellence Sales Operations Team | Workload: 100% | Travel: up to 33%

Who we are

At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.

Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change,

Here you’ll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.

Key responsibilities

As Director Key Account Management, you will be accountable for driving revenue and profitability with some of our most important customers (including Amplifon and Specsavers). You will combine strategic foresight with operational excellence, ensuring sustainable growth, customer satisfaction, and strong financial performance.

Your responsibilities include:

• Sales strategy & execution: Build strong relationships with key customer stakeholders, local sales organizations, and HQ functions to deliver joint business success.
• Account leadership: Ensure revenue and profit targets are achieved by leveraging product launches, driving growth initiatives, and negotiating favorable agreements.
• Operational excellence: Monitor performance KPIs, challenge existing models, and implement improvements that increase productivity and customer value.
• Project management: Drive the implementation of sales strategy by leading high-impact initiatives and influencing key stakeholders across markets and assigned accounts
• Financial responsibility: Manage approx. CHF 100m in revenue, ensuring strong cost control and profit improvement.
• Leadership: Inspire collaboration across geographies and functions, acting as a role model for Sonova’s values.

What we’re looking for

We are seeking a highly capable and hands-on leader who can seamlessly navigate both strategic initiatives and significant operational responsibilities. The ideal candidate brings:

• Fact-based decision making & financial acumen: A demonstrated ability to make sound decisions based on thorough data analysis and logical reasoning, coupled with a strong understanding of financial drivers to identify and execute profit improvement initiatives.
• Proven capabilities: Excellent communication, negotiation, influencing skills with senior management, as well as relationship building with key customers.
• Industry-specific expertise: A deep understanding of our products and processes, particularly those related to the value chain (OPS), product marketing, and quality.
• Operational acumen: A pragmatic, “hands-on” approach with the ability to balance strategic thinking and day-to-day execution.
• Education: Master’s degree in Business Administration, Marketing, or similar.
• Languages: Fluent English; German and/or Italian are a plus.
• Personality: Entrepreneurial mindset, proactive style, and passion for delivering results in complex, cross-cultural environments.

What we offer

• A global, purpose-driven company culture that empowers you to make an impact.
• An environment where innovation and collaboration are at the core.
• Opportunities for personal growth and international exposure.
• Attractive employment conditions and benefits.

Join us in shaping the future of hearing care and making a real difference in people’s lives.

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the marketplace. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.