Guest Experience Agent (m/f/d)
The Chedi Andermatt *****
Andermatt
Key information
- Publication date:02 January 2026
- Workload:100%
- Contract type:Permanent position
- Place of work:Andermatt
Job summary
Join our team to enhance guest experiences at our hotel. Enjoy a vibrant work culture with excellent benefits.
Tasks
- Greet and assist guests throughout their stay with care.
- Ensure an individualized and exceptional guest experience.
- Maintain guest data, preferences, and feedback effectively.
Skills
- Fluent in German and English; French is a plus; other languages appreciated.
- Strong organizational skills with a guest-focused approach.
- Flexibility to work shifts and weekends as required.
Is this helpful?
Personal greeting and care of guests throughout their entire stay
Ensuring an individual and excellent guest experience
Maintaining guest data, preferences, and feedback in the relevant systems
Coordinating guest requests, special arrangements, and VIP services in close cooperation with the specialist departments
Active selling of hotel facilities and offers as well as support in the inspection of VIP rooms
Accompanying guests to their rooms according to front office standards
Processing guest feedback via appropriate platforms
Your profile
- Fluent German and English skills in spoken and written form, French is an advantage, additional foreign languages are a great plus
- Organizational talent, guest-oriented as well as team player and resilient
- Flexibility and willingness to work in shifts and on weekends
Our benefits
- Workplace in a region with very good quality of life and high recreational value
- Various discounts in the Andermatt region
- Attractive accommodation conditions in Swiss Deluxe Hotels & Orascom Hotels
- 50% discount in our F&B outlets as well as family & friends rates
- Up to 50% financial support for further training and language courses
- Provided and free cleaned work clothing
