Team Leader: Quality Assurance in Customer Service
BRACK.CH AG
Mägenwil
Key information
- Publication date:24 September 2025
- Workload:100%
- Place of work:Mägenwil
Job summary
Join Brack.Alltron, where we shape the future of trade together! Enjoy a dynamic work environment with great opportunities.
Tasks
- Lead the QS support team, conducting employee reviews and coaching.
- Ensure professional handling of quality assurance cases effectively.
- Collaborate with logistics, product management, and external partners.
Skills
- Completed vocational training with further education and 5-7 years experience.
- Strong communication and social skills, fluent in German and French.
- Entrepreneurial mindset and solution-oriented approach to enhance customer experience.
Is this helpful?
What to expect
- Technical and personnel management of the QA support team including employee interviews and coaching
- Ensuring professional handling of QA cases (e.g. quantity differences, packaging errors, loss, fraud cases)
- Participation in daily business and contact person for complaints and escalations
- Evaluation and reporting of relevant key figures as well as derivation of improvement measures
- Close cooperation with logistics, product management, purchasing, sales and external partners
- Responsibility for functional and process workflows in the area, including deputizing for other managers
- Driving process optimizations and participating in the implementation of the department strategy
- Ensuring compliance with internal standards, safety and environmental regulations
What you bring with you
- Completed vocational training with further education (e.g. advanced technical school, professional certificate or diploma HFP/FH)
- 5–7 years of experience in customer service or quality assurance, including initial leadership experience
- Good technical understanding, very good German and French skills in spoken and written; Italian is an advantage
- Proficient in MS Office and experience in reporting key figures
- High communication and social skills, enjoyment of working with people
- Entrepreneurial thinking, solution-oriented working style and cooperative assertiveness
- Motivation to actively shape processes and continuously improve the customer experience
Benefits
Are you interested or do you have further questions?
Sercan Ugur is happy to assist you with any questions.
About us
"Together we shape the trade of tomorrow" Brack.Alltron employs around 1300 people and generates over one billion in sales. The company exists because one person had the courage to find new ways and to follow them. Our success story shows that something great is created by each individual together and we love our uniqueness. We set ambitious goals, and it is very important to us that we act responsibly, support and challenge each other, and enjoy what we do every day.
Our hiring process
- You create your profile in our career portal and apply directly online for the advertised position.
- You will immediately receive a confirmation of receipt and within a maximum of 10 working days you will receive feedback on the next steps.
- While you show us your patience, we take personal time to review your application and define the next steps.
- Your documents convince us, then we get to know each other via live video call or in a personal interview.
- The "match" is mutually confirmed. Then we go into the second interview round where you get to know your future workplace and the team.
- YES – we have decided on each other! The employment contract will be sent to you digitally and after signing the contract you will receive access to our internal communication channels and at the same time we prepare your onboarding process.
