Head of Customer Service & Consulting (Abacus)

Head of Customer Service & Consulting (Abacus)

Workload: 100%

Start: immediately or by arrangement

Do you care about professional and qualified customer support as much as we do and want to be responsible for taking it to the next level in the Abacus Business Software business throughout the German-speaking part of Switzerland? Then become part of the success story of AXEPT and the Abacus Management Board as Head of Customer Service.

We are in the middle of developing our organization with the goal of simplifying structures, optimizing processes, and placing our customers even more at the center of our actions. Are you motivated to take on cross-location responsibility in this newly created role and to develop both strategic and operational goals for Abacus Customer Service and implement them together with a strong team?

YOUR FUTURE TASKS

• You lead the entire Abacus Customer Service & Consulting area with over 80 consultants, are responsible for strategic development in the German-speaking part of Switzerland, and are part of the Management Board.
• You are on the move daily, working at all four Axept locations in Bern, Basel, Zurich, and St. Gallen as well as with our customers and solution partners.
• You actively shape the operational and strategic development of Abacus customer support by defining clear goals and taking measures to achieve them. You question existing processes and continuously optimize them to create added value for us and our customers.
• You promote the company's strengths, identify weaknesses, and implement targeted measures to improve them. You always perform your work with the aspect "Customer in focus".
• You play a key role in winning, further developing, and stabilizing customers, thereby contributing to sustainable team utilization and high customer satisfaction in your area.
• You are responsible for your area's budget and contribute to Axept's profitability through proactive measures and targeted support in market development.
• At internal and external events, you play a key role by embodying and representing Axept's values.
• Through close exchange with our software suppliers and solution partners, you strengthen collaboration and jointly develop solutions for various customer challenges.

YOUR SKILLS AND STRENGTHS:

• Several years of leadership experience (>5 years) in consulting, customer success, or professional service environments
• Great enthusiasm for leadership topics as well as ambition to optimally support and accompany our teams and customers throughout the German-speaking part of Switzerland.
• Commitment and the ability to keep an overview even in demanding situations, as well as a pronounced analytical mindset with which you solve complex problems in a targeted manner.
• A high level of responsibility, the ability to work independently, and to efficiently prioritize, structure, and implement tasks.
• Strong negotiation skills that you successfully use to achieve optimal results in the interest of Axept.
• Thanks to your excellent communication skills, you can clearly and convincingly convey complex issues.
• Your willingness to travel and flexibility enrich not only yourself but also our team and our customers. You are a born networker who builds bridges between people and locations.
• You are able to openly address difficult topics and conflicts, moderate, actively support the team in finding solutions, and make well-founded decisions.
• What do we imagine in your educational background? There are many paths that lead to us. Promising are a business administration education, experience in demanding customer support business, and in the business software environment.

AND THIS IS WHAT YOU GET:

• A very exciting role with great creative freedom in a rapidly evolving environment.
• You can take responsibility and set accents from day one.
• A modern workplace in inspiring office spaces at 4 locations in the German-speaking part of Switzerland with a shared desk concept and focus zones.
• An attractive salary and advantageous social benefits. The daily sickness and accident insurance premiums are covered by us.
• Additional benefits such as contributions to public transport subscriptions, free parking spaces, coverage of the mobile subscription, a diverse AXvital program, and much more…

We have much more to tell. For example, what else makes your job with us exciting. Who we are and how we tick. So don't hesitate and form your own impression.

Already fired up? Do you want to start sooner rather than later? Then send us your CV or the link to your LinkedIn profile. You can skip the cover letter; we are completely uncomplicated in this regard. hr@axept.ch.