Customer Retention Manager (m/f/d) 50% Job in Vevey, CH

Every day, we give our all so that small business owners can be more successful. Does that sound ambitious? Yes, it is! That's why we need your help.

We want to offer every company tailored, efficient, and high-quality IT solutions. This is how bexio is today the leading provider of online business management software for small businesses.

Founded in 2013, bexio is currently expanding rapidly. We currently have 90,000 customers, more than 7,000 fiduciary partners, and over 150 employees.

Customer Retention Manager (m/f/d) 50%

What awaits you with us:

• You monitor usage, feedback, and cancellation signals to proactively identify at-risk customers. You interpret key performance indicators (KPIs) to implement actions aimed at anticipating cancellations, securing renewals, and addressing usage gaps.
• You are in direct contact with customers who are subject to a cancellation or expressing dissatisfaction. Your mission is to clarify complaints and jointly find an appropriate solution. 
• To reduce the cancellation rate, you implement targeted measures, including coaching, webinars, process optimizations, and training on functionalities.
• You reduce inactive and suspended accounts by proactively contacting customers and identifying obstacles to usage.
• Collaboration with support, product, marketing, and customer success departments is a driver for visibility of systemic problems and progress in improvements.
• Furthermore, your connected thinking promotes upselling and cross-selling, provided these measures or add-ons bring substantial customer benefit.

What we require:

• You live in Switzerland.
• You have a basic commercial education (CFC commercial employee) completed or a comparable education; further training in business management is a notable advantage.
• You bring 2 to 5 years of professional experience in customer service, sales, or a related field (e.g., software, telecommunications, customer relations/retention specialist).
• Your communicative, assertive, and solution-oriented personality distinguishes you. You demonstrate strong personal initiative and a good understanding of numbers to convince.
• A structured, independent working method and at the same time team-oriented approach are also part of your daily routine.
• Your native language is French (or similar level) and you have very good knowledge of English. Mastery of German or Italian is a significant advantage.

What you can expect from us:

• Work smart: flexible working hours are common with us. In addition, home office or free choice of workplace for assignments that allow it.
• Fair salary: you do good work, we pay fairly.
• Team first: a good team does better work. That is why we regularly organize events for employees to strengthen cohesion.
• You are important: employees are at the heart of our company. That is why we treat each other respectfully and simply. In addition, we give you the opportunity to thrive in a positive work environment.
• We cover the majority of your pension fund premiums. We also offer an individual program of choice, tailored to you and your life.
• Our employees benefit from advantageous conditions on mobile phone subscriptions.

What you should also know about us:

We are a young, dynamic company that works as a team to constantly improve our great product. If you want to work with us in this mindset and in the lively atmosphere of a scale-up, if you love the web with all its possibilities, then you are the person we need. With us, you have the opportunity to develop personally and professionally in a positive work environment and to give free rein to your ideas.

Interested? Then send your application directly online by clicking the following link. For the sake of the environment, please do not send paper applications - a digital form is sufficient.

We look forward to meeting you!