Team Leader: Private Customers

Zürcher Kantonalbank

Zürich

Key information

Publication date:07 August 2025
Workload:100%
Place of work:Zürich

Job summary

Join Zürcher Kantonalbank as a Team Leader in Zurich! Shape customer experiences and develop your team.

Tasks

Lead and develop a team of about 12 employees.
Ensure high-quality customer consultations and training.
Drive sales and recognize customer needs effectively.

Skills

Completed commercial training with banking experience preferred.
Strong sales and service orientation is essential.
Excellent communication skills and organization are key.

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80% - 100% | Sales and Customer Consulting | Zurich | Experienced Professionals with Personnel Responsibility

The headquarters of Zürcher Kantonalbank serves as the flagship and business card of our bank. As Team Leader: Private Customers of the City Consulting Team, you have the opportunity to inspire our customers and develop the employees. Together with your team, you shape the appearance and customer experience in our branch. You promote a strong sales and consulting culture and motivate your team to achieve top performance. Your team is responsible for welcoming, triaging, and advising our customers. In addition to selling account/card assortments and package solutions, identifying and conveying further customer needs is a central part of the team's daily work.

Your tasks

Leading and developing about 12 employees
Training and quality assurance for advising private customers
Active management of sales figures in package sales and potential recognition including training, reporting, and campaigns
Resource and shift planning for your own team
Advising private customers in the areas of numbers (account and card assortment), saving, investing, and retirement planning
Recognizing potential and determining needs
Accompanying our customers into the digital world
Acquiring new customers as well as recognizing and conveying further customer needs
Handling cash transactions, currency exchange, and precious metal transactions

Your profile

Completed commercial basic training
Several years of front-line experience in the banking industry, leadership experience is an advantage
Strong sales and service orientation
You score with your trustworthy, communicative, and empathetic manner
Outstanding organizational talent with high self-motivation and personal responsibility
Well-groomed, confident appearance and good manners
Foreign language skills (English is required, French, Italian, or other languages are an advantage)
Willingness to work shifts (alternating from approx. 08:30 – 17:30 or approx. 09:30 – 18:30)

Our offer

A workplace in the best location in the heart of Zurich with the most modern infrastructure
Through your responsible role as Team Leader: Private Customers, you can actively shape the future of the bank and continuously expand your network
In a joint dialogue on "Performance & Development," we develop a plan for your personal advancement
We promote interdisciplinary collaboration with other departments as well as entrepreneurial action

Jessica Barletta
is happy to assist you.
Phone: 044 292 65 78