Customer Service Clerk 100% (m/f/d)

Publication date:27 November 2025
Workload:100%
Contract type:Unlimited employment
Place of work:Rotkreuz

Job summary

Join Digital Republic, a leading flexible mobile internet provider in Switzerland. Embrace an exciting opportunity to shape the future of telecom in a supportive environment.

Tasks

Handle customer inquiries via phone and ticketing systems.
Provide excellent customer support and sales advice.
Gather customer feedback for product improvements.

Skills

Completed training in customer dialogue and 2-5 years of experience.
Strong communication skills in German and English.
Customer-oriented with a detail-focused mindset.

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About the job

Digital Republic is the innovative and flexible provider for mobile internet in Switzerland and part of the mobilezone group. Our offer includes fair and transparent mobile subscriptions, as well as advanced IoT solutions. With our focus on flexibility, simplicity, and good customer service, we are breaking new ground in the Swiss mobile communications market.

To continue fully exploiting our growth potential, we are looking to strengthen our team from November 1, 2025, or by arrangement:

Customer Service Clerk 100% (m/f/d)

We offer you:

An exciting working environment in the telecommunications sector
Central location in ZH (Schlieren) and very good public transport connections
Flexible working hours including home office possibility
Collegial atmosphere with informal culture

Attractive occupational pension insurance benefits
A Digital Republic Mobile subscription
Attractive employee discounts in telecommunications + accessories
The opportunity to help shape and actively change our future
and much more...

Requirement:

For this exciting role, we are looking for someone with a completed apprenticeship as a commercial clerk in customer dialogue. Ideally, you have already gained 2-5 years of experience in customer service and want to apply your knowledge and skills with us. What sets you apart is a positive, communicative, and independent personality and a can-do mentality. You have a flair for good customer relationships, a
high service orientation, and gladly take on responsibility. An eye for detail, a high standard of quality, and your ability to work in a team characterize you. Fluent German and good English skills are indispensable, and French skills are an advantage.

You will take on the following tasks:

Receiving, processing, and forwarding customer inquiries via telephone and ticketing system
Telephone customer advice and sales
Ensuring high customer satisfaction
Maintaining the self-help portal for customers
Developing improvement potentials for the Customer Care department
Collecting customer feedback and processing it into new product requirements
General support of customers within the scope of support services

Have we sparked your interest? We look forward to receiving your complete application with CV. Please note that we can only consider complete application documents. In addition, paper applications are not desired for ecological reasons.

For further information about the position, please contact Luciano Stadelmann at +41445004955.

Apply now via the online application system.

Apply now

Digital Republic AG, Suurstoffi 22, 6343 Rotkreuz | https://digitalrepublic.ch