Customer Success Manager 80-100%

About the job

Our mission: the perfect match 🎯
With yousty.ch, we support young people in finding their desired apprenticeship and assist training companies throughout Switzerland in successfully recruiting apprentices. For this, we continuously develop our digital services and work closely with our customers.

For our team, we are looking for an experienced customer success personality who takes responsibility, advises customers at eye level, and actively contributes to the further development of our services.

Your tasks:

• Strategic consulting and support of our B2B customers (training companies) in apprentice recruitment
• End-to-end responsibility for your customers – from onboarding to long-term collaboration
• Independent conduct of consultations, customer meetings, and workshops
• Management and support of video or marketing projects in collaboration with internal teams
• Active identification of customer needs and contribution of improvement and optimization suggestions

Your profile:

• Several years of experience in customer success, account management, or a comparable consulting B2B role
• Proven experience in building and maintaining long-term customer relationships
• High consulting and communication skills as well as a strong service mindset

What makes yousty.ch a great employer:

• High degree of creative freedom and real involvement in product and service
• Transparency and insight into a growing online business
• A culture of trust with a lot of personal responsibility
• Modern workplace directly at Zurich main station
• Meaningful work with social impact

This role is aimed at experienced customer success managers who want to take responsibility, strategically support customers, and make an impact in a meaningful environment.

Does this suit you? Then apply today, we look forward to hearing from you.