Operations Manager (m/f/d)

Your mission with us

You take overall responsibility for the operational operation and safety of the house on site
You are the host and first point of contact for our guests; your working hours depend on the business volume, also in the evenings and on weekends.
You lead the housekeeping team or manage external service providers including quality control, deployment planning and recruitment
You work closely with our remote reception, handle reservations and guest concerns professionally and ensure quick, solution-oriented responses – by phone, email and on site
You coordinate facility and maintenance issues as well as all orders for operating materials
You ensure compliance with the b_smart standards and act as an interface to headquarters (HR, Finance, IT) including reporting on quality and occupancy

You bring practical knowledge and know how a professional hotel operation works
You motivate employees, lead confidently and make independent decisions
You keep an overview, even in hectic situations, and complete tasks in a structured and reliable manner
You work confidently with digital tools and property management systems
You inspire guests with your commitment and your personal touch
You speak French at native level and additionally either German or English

Corina Grabmann
Head of Human Resources
b_smart services
Phone:+423 222 78 19