Account Director (f/m/d) Public Services

We help the world run better

At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

Account Director (f/m/d) Public Services

Lead Digital Transformation Across the Public Sector

As an Account Director (f/m/d) for Public Services, you will empower public sector organizations to achieve meaningful and sustainable impact through SAP’s cloud innovation portfolio. Based in Zurich and reporting to the Head of Public Services, Healthcare & Utilities Switzerland, you will own a portfolio of strategic customers and guide their transformation journey toward the intelligent enterprise. This is a role for a consultative sales leader who combines strategic vision, commercial acumen, and a passion for public value.

Your Key Responsibilitie

Account Leadership & Customer Success

• Act as the end-to-end owner for your accounts — driving cloud subscription growth and fostering trusted C-level partnerships.
• Lead RISE with SAP and broader cloud transformation initiatives that help customers achieve operational excellence and digital resilience.
• Develop and execute strategic account plans focused on long-term value creation and consistent revenue performance.
• Deeply understand each customer’s business priorities, technology landscape, and market context to anticipate needs and deliver tailored solutions.

Demand Generation & Pipeline Management

• Drive a healthy, predictable sales pipeline through disciplined forecasting and proactive opportunity management.
• Collaborate with marketing, inside sales, and partners to identify, shape, and accelerate demand.
• Position SAP’s integrated cloud, industry, and line-of-business solutions to address customer-specific challenges and strategic goals.

Sales Excellence

• Identify white space within existing accounts and execute cross-sell and up-sell initiatives.
• Orchestrate internal and external stakeholders for successful deal execution, embracing the OneSAP approach.
• Stay ahead of market and competitive trends to articulate SAP’s unique differentiators with clarity and authority.
• Maintain CRM accuracy and ensure transparent communication across all sales motions.
• Encourage customer participation in SAP communities, programs, and innovation events.

Leadership & Collaboration

• Lead high-performing, cross-functional account teams to align execution with strategic outcomes.
• Ensure all team members and partners are fully prepared and positioned for customer engagements.
• Leverage SAP’s extended ecosystem to maximize customer value and strengthen long-term relationships.

Your Profile

• Proven track records of success in positioning Cloud software licence solutions with consistent overachievement of targets.
• Deep experience and understanding of the Public Sector landscape in Switzerland.
• Several years of experience in complex enterprise software / IT solution sales and large-scale transformation projects.
• Strong negotiation, deal management, and executive engagement skills.
• Strategic mindset, creativity, and the ability to translate innovation into business outcomes.
• Business fluency in German and proficiency in English required.

Soft Skills

• Executive presence and exceptional communication abilities.
• Strategic and analytical thinking combined with creativity and influence.
• Collaborative leadership style with the ability to navigate a matrix organization effectively.

About the Team

You will join a dynamic, high-performing team that combines industry expertise with a deep understanding of SAP’s cloud solutions. Together, we collaborate across leadership, product, and industry functions to deliver exceptional results for our customers and a lasting impact on society. This is your opportunity to shape the digital future of public services — with SAP innovation, purpose, and integrity at the core of everything you do.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: E-Mail schreiben. Requests for reasonable accommodation will be considered on a case-by-case basis.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Additional Locations:

Job Segment: Cloud, ERP, SAP, Telemarketing, Inside Sales, Technology, Sales

Zürich-Flughafen, Zurich, CH, 8058