Zermatt Hospitality Group AG
Zermatt
12 hours ago
Groups Sales & Booking Agent (m/f/d)
- 03 February 2026
- 100%
- Permanent position
- Zermatt
Job summary
Join our dynamic team at Zermatt Hospitality Group AG, managing group reservations! Enjoy a supportive work environment with competitive benefits.
Tasks
- Oversee group reservations and allocations across all hotels.
- Assist in selling rooms to groups according to guidelines.
- Monitor timely release of room contingents for optimal occupancy.
Skills
- Completed training in hotel management or a related field required.
- Strong communication skills and a flair for sales.
- Proficient in Microsoft Office and PMS with attention to detail.
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About the job
Your tasks- Management of group reservations and contingents in all hotels according to contracts (from 10 rooms)
- Assistance in selling rooms to groups according to specifications
- Monitoring the timely release of contingents
- Observation of room allocation for optimal occupancy
- Continuous planning and coordination with operationally responsible colleagues in the hotels (luggage transport, etc.)
- Administrative support from sending the offer to invoicing
- Support of the reservation department for individual reservations as needed
- Working according to LQA standard and ISO 9001
- Collecting guest feedback and continuous development of the department
Your profile
- Completed apprenticeship or equivalent training in hotel management or commercial field
- Enthusiasm for customer conversations on the phone
- Solid IT user skills (e.g. Microsoft Office and PMS)
- High quality awareness and an eye for details
- Communication and teamwork skills
- Sales talent and empathy for guest needs
- Fluent language skills in German and English, spoken and written. French and other languages are an advantage.
We offer
- A permanent position in a great team
- Performance-based pay including 13th month salary
- Promotion of your professional and personal qualifications through continuous internal and external training
- Special conditions in the establishments of Zermatt Hospitality Group AG for yourself and friends/family
- Special prices in the Swiss Deluxe Partner Hotels as well as other Preferred Hotels and Resorts establishments
- Visit www.zermattjobs.ch for more information about Zermatt Hospitality Group AG
