Service Manager digital workplace (m/f/d)

About the job

As the fifth largest canton in Switzerland with around 6000 employees, we are committed to the common good of society at the

cantonal administration. With an impressive variety of services,

our work affects all areas of life, whether education, economy, law, security, nature, health, construction, culture, or finance. With our meaningful

work, we leave a small footprint every day, as it is relevant to over half a million people.

The IT Planning Service is the strategy, planning, and control office for the entire IT of the canton of St.Gallen. Our core mission is the expansion and maintenance of customer-oriented and secure IT services for the population and economy. We are responsible for the development and implementation of the cantonal IT strategy and organize all IT processes for efficient collaboration within the cantonal administration. In addition, we ensure smooth and secure data exchange with municipalities, other cantons, and the federal government.

To complement our team, we are looking for you immediately or by arrangement for the position of

Service Manager digital workplace (m/f/d)

Workload: 80-100%

Workplace: St.Gallen

What to expect

• You are responsible for the operational management of the digital workplace and ensure continuous optimization together with the service partner.
• You strategically develop the digital workplace and introduce new requirements, technologies, and best practices.
• You lead the operations committee, coordinate working groups, and ensure compliance with SLAs.
• You plan and control the budget and use resources efficiently.
• You take on leadership or collaboration roles in projects and actively shape our working environment.
• You advise our customers around the digital workplace and promote modern, digital collaboration.
• You optimize service management processes and contribute your know-how for continuous improvements.

What distinguishes you

• You have a completed degree in computer science, business informatics, or a comparable qualification.
• You bring several years of experience in service management (ITIL) and product management and understand the interplay of technology, processes, and users.
• You analyze complex requirements and implement them into practical solutions.
• You are innovative, curious, and quickly familiarize yourself with new topics.
• You take responsibility, ensure operations, and actively shape the digital workplace.
• You convince through teamwork and strong communication skills.

What we offer

• A responsible and versatile activity in a future-oriented environment
• Flexible working hours and the possibility of time- and location-independent work (e.g., home office)
• Opportunities for further education and personal development
• A motivated team and a modern, future-oriented IT environment
• An attractive workplace in the center of the city of St.Gallen

Ready for the next step? If we have sparked your interest and you want to be part of the team, we look forward to your application.