F&B Breakfast Supervisor / Banquet Operations

Company Description

Company Description

Fairmont Hotels and Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, with 34 more in preparation, in 30 countries around the world, stretching from the beaches of Hawaii to the preserved national parks of Canada, through the heart of London and the deserts of the United Arab Emirates.

Hotel Presentation: 

Fairmont Le Montreux Palace :

Located on the shores of Lake Geneva and facing the magnificent view of the Alps, the Fairmont Le Montreux Palace hotel is a distinguished hotel establishment, a member of the Accor group, of the Fairmont brand and affiliated with Swiss Deluxe Hotels. Possessing an incomparable worldwide reputation characterized by 236 luxurious rooms and suites and one of the most refined gastronomic experiences, the Fairmont Le Montreux Palace hotel is truly an enchanting place. Its six restaurants and bars offer a wide choice of delights that will satisfy the most demanding palates. The Montreux Jazz Café is the must-visit to vibe to the rhythm of the Festival 365 days a year in the magical setting of the Fairmont Le Montreux Palace, the Lemantine by Alan Geaam, the cuisine of the starred Franco-Lebanese chef who signs the menu of our new ephemeral restaurant for the summer season, and the Funky Claude’s Bar is the undisputed place to land late into the night to enjoy an incredible line-up of traditional and exclusive cocktails to the rhythm of the best live scene in town. Fairmont Le Montreux Palace also specializes in hosting congresses, meetings, and seminars. The Fairmont Spa is a 2000 m² wellness space dedicated to fitness, relaxation, and beauty.

Job Description

Join the team at Fairmont Le Montreux Palace, one of the most prestigious hotels on the Riviera, renowned for hosting the biggest events and offering a service that is both personalized and authentic. Every moment spent at Fairmont Le Montreux Palace turns into a memorable experience, thanks to an elegant setting, personalized services, and exceptional gastronomy.

As a Breakfast and Banquets Supervisor, you will have the opportunity to work with passionate teams and participate in prestigious events on the Riviera, offering unique and special service to our clients, while ensuring every detail is perfect.

If you want to contribute to the magic of our events and be part of a dynamic team, then this position is for you!

Summary of Responsibilities :

Reporting to the Manager La Palmeraie / Banquet Maître d'Hôtel, the essential responsibilities and functions of the position include, but are not limited to: 

• Consistently provide professional, friendly, and engaging service
• Replace the Maître d’Hôtel or Manager during their absence
• Supervise (manage, train, motivate, recognize, and develop) staff
• Demonstrate autonomy and ensure good communication within the team and between relevant departments
• Manage the team, inform staff of hotel events, and conduct briefings before and debriefings after events
• Check the events of the day and upcoming days and prepare events in collaboration with relevant departments (kitchen, stewarding, florist, administration, etc.)
• Organize your service, give instructions (setup, tidying, cleaning) and ensure they are followed
• Know how to use Silverware and check the bill before presenting it to the client
• Control all equipment used in the department (functionality, cleanliness, storage)
• Ensure rooms are presentable at all times, even during periods of non-use
• Ensure event setups are done within deadlines and meet client requests, taking standards into account
• Ensure clearing and resetting of rooms are done properly after events
• Ensure every client is treated with attention, greeted kindly upon arrival and departure, and served with care and respect
• Handle client requests or complaints promptly and in accordance with procedures and regulations
• Ensure staff are knowledgeable about hotel and regional events
• Demonstrate autonomy in managing staff working hours on call (optimizing productivity, flexible start times)
• Participate in weekly department meetings
• Know, apply, and ensure application of LQA (Leading Quality Assurance) technical and emotional standards
• Establish action plans with the Maître d’Hôtel and Manager following results from Opinion Survey, LQA, VOG (Voice Of Guest) and ensure follow-up and results
• Participate in performance evaluations after probation and annually for staff
• Participate in recruiting department staff using the SMART RECRUITER system
• Participate in establishing the department’s turnover and implementing actions to exceed it
• Daily check of staff appearance and ensure cleanliness of each
• Update your profile on Ines
• Participate in an annual evaluation interview with your Manager
• Be flexible and cooperative in all circumstances, especially when collaborating with another department on a temporary basis
• Commit to the quality of your service, discretion, and perfect honesty
• Maintain a professional attitude, be smiling, and remain calm at all times
• Respect ergonomic work standards, health & safety rules, hygiene, and sanitary prescriptions
• Respect department and company policies, procedures, and service standards
• Any other tasks as assigned

Qualifications

Qualifications:

• 1 year of experience in a supervisory position
• 3 years of experience in catering, especially in breakfast service and banqueting
• Written and spoken mastery of French and English
• Knowledge of a third language is an asset
• Recognized diploma in service
• Experience in 4* or 5* hotel is an asset
• Knowledge in oenology is an asset
• Ability to manage large events

• Knowledge of Silverware tool is an asset
• Previous experience with a point of sale system (POS system)
• Ease with computer tools (Office Pack)
• Team supervision skills
• Excellent interpersonal and problem-solving skills
• Flexibility in scheduling
• Ability to work effectively under pressure in a fast-paced environment
• Ability to focus on client needs while remaining calm and courteous at all times

Additional Information

VISA REQUIREMENTS

To work in Switzerland, the candidate must hold a Swiss work permit or be from an EU-17 or EU-8 European country.

Please note that only applications sent through our recruitment site  https://careers.accor.com/fr/fr  will be considered.

BENEFITS

• Housing possibility depending on availability
• 1 meal per working day (benefit in kind)
• Discounts in various local businesses
• Preferential rates within the Accor Group, at our points of sale and in the Swiss Deluxe Hotels portfolio
• Join us and discover all our other benefits…

Additional Information

Our Values

Respect:
We value the needs, ideas, and individuality of others. We treat everyone with fairness and dignity. 

Belonging:
We celebrate our differences. We support each other and are always united.​

Integrity: 
We build trust through mutual respect and authenticity.​

Empowerment:
We have the power to take initiative and anticipate moments that create unforgettable experiences. ​

Excellence:
We build authentic connections and cherish every opportunity to make those around us feel special.​

Diversity and Inclusion

Fairmont is committed to creating an inclusive environment where diverse talents thrive. We welcome candidates from all backgrounds to join our team.

Employee Benefits:
Join our team and enjoy a range of exclusive benefits for your colleagues, including free upgrades, extended stays, discounted stays at Fairmont and Raffles properties, special discounts on dining and wellness, as well as additional luxuries to enhance your experience. We believe it is important to take care of our team, ensuring your hard work is rewarded with exceptional benefits.