Head of Debt Collection Management (all)

About the job

• Take on the strategic, personnel, and professional leadership of the debt collection management team.
• Handle complex debt collection cases in collaboration with customer service and the legal department.
• Plan resources efficiently and align business interests with customer concerns.
• Drive the ongoing optimization and efficiency of processes.
• Regularly prepare reports on operational and financial key figures.

• You are eager to take debt collection management to the next level with your experience in debt collection/reminder management.
• Your educational background includes commercial vocational training and business management further education.
• You already lead with passion or have gained leadership experience in a deputy role.
• You remain confident in difficult conversations and conflicts – when the situation demands, you assert yourself.
• Very good German skills at native level as well as fluent English.

• Free half-fare travelcard from SBB
• U-subscription from TNW as a job ticket
• Contribution to the GA from SBB
• Use IWB vehicles and e-bikes for business trips

IWB supplies the Basel region. With energy. With water. With telecom. With e-mobility. In Switzerland, IWB is the first address for climate-friendly energy.