ICT Service Desk Agent

About the job

• Receiving malfunction reports, questions, and change requests from system users.
• First level support and interface to second level
• Preliminary analysis, classification, and triage of malfunction reports
• Ensuring that system users are informed about malfunctions and operational messages
• Educating users about the proper use of the offered applications
• Forwarding malfunction reports and questions to the responsible departments

• Advanced ICT knowledge with appropriate training (career changers possible)
• Friendly and courteous manner in dealing with customers (users)
• Resilient and calm personality even in hectic situations
• Independent and conscientious working style

"Nerd" is not an insult, but a status symbol? You understand more about computers and networks than Bill Gates? Then we want you on our team. In IT at RUAG, you have the opportunity to cover the entire ICT landscape from development to maintenance and contribute your expertise to the security of Switzerland.

• Advanced ICT knowledge with appropriate training (career changers possible)
• Friendly and courteous manner in dealing with customers (users)
• Resilient and calm personality even in hectic situations
• Independent and conscientious working style

• Receiving malfunction reports, questions, and change requests from system users.
• First level support and interface to second level
• Preliminary analysis, classification, and triage of malfunction reports
• Ensuring that system users are informed about malfunctions and operational messages
• Educating users about the proper use of the offered applications
• Forwarding malfunction reports and questions to the responsible departments