Unisanté
Lausanne
15 hours ago
Receptionist | Biopôle
- 31 March 2026
- 100%
- Permanent position
- Lausanne
Job summary
Join our dynamic team at an innovative company! Enjoy a supportive work environment with great benefits.
Tasks
- Welcome users and ensure their needs are met per guidelines.
- Actively assist in onboarding new collaborators following procedures.
- Handle phone calls professionally, directing them to the right staff.
Skills
- Hold a CFC in business or equivalent; medical telephony training is a plus.
- Excellent MS Office skills and fluency in French and English.
- Strong interpersonal skills for creating a trusting atmosphere.
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About the job
Your main tasks will be as follows:
- Welcome and ensure users according to the current reference framework;
- Actively participate in the reception and information of new collaborators in compliance with institutional procedures;
- Manage telephone calls with courtesy and professionalism and, if necessary, forward them to the relevant professionals.
- Perform administrative tasks related to institutional management tools and as needed;
- Handle the administrative management of patients in accordance with procedures and directives defined by the institution;
- Carry out various secretarial tasks that are an integral part of the sector's activity and necessary for its proper functioning;
- Manage incoming and outgoing mail and distribute it to the concerned persons;
- Manage the supply and the entire ordering process of office supplies, institutional and IT documents.
Your assets:
- Holder of a commercial employee CFC or equivalent training. Specific training in medical telephony is an asset;
- 2 to 3 years of experience in a similar position. Previous experience in a medical environment or customer service is a plus;
- Very good knowledge of the MS Office suite;
- Mastery of French, both spoken and written, ideally with knowledge of English;
- Excellent verbal and written communication skills;
- Ability to relate to others and create a climate of trust;
- Ability to work in a team and in an interprofessional manner;
- Sense of priorities and openness to change.
We offer:
- A dynamic, modern, and deeply human working environment;
- A varied, stimulating, and truly enriching activity;
- An exceptional work environment, offering very high-quality employment conditions, including priority access to the Ma Crèche Sous Les Etoiles childcare facility, ideally located at Biopôle, just steps from the Unisanté offices.
