Customer Service Employee (m/f/d) 50-70%

Langenthal

Key information

Publication date:17 October 2025
Workload:50 – 70%
Place of work:Langenthal

Job summary

Join Manor as a Customer Service Representative in Langenthal! This role offers a dynamic work environment with great benefits.

Tasks

Handle customer inquiries and complaints with effective solutions.
Provide comprehensive advice on our offline and online services.
Assist customers with webshop orders and manage pickups and returns.

Skills

Ideally, you have a background in retail or business and customer service experience.
Strong communication skills and ability to handle high customer volume.
Proficient in IT and office applications, fluent in German.

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Langenthal | Part-time 50-70% | fixed-term | from 01.11.2025 to 31.12.2025 |

Customer Service Employee (m/f/d) 50-70%

GLÜCKSMOMENTE – that is our promise, which guides our service. With the values of team spirit, agility, and customer focus that shape our work, we make Manor the number 1 omnichannel department store for everyday life. Do you feel comfortable in a dynamic environment and want to contribute your strengths? Then you are exactly right with us.

To strengthen our team in the customer service area, we are looking for a motivated and committed customer service employee, 50-70%, at the Langenthal location, starting 01.11.2025, fixed-term until 31.12.2025.

Your responsibilities
- You take care of customer concerns and complaints and develop solutions quickly and confidently.
- You ensure comprehensive and competent advice in the assortment and service area, covering both our offline and online offerings.
- You place webshop orders for our customers via tablet and thus create a unique, comprehensive shopping experience.
- You are the contact point for e-shop pickups and e-shop returns.
- You are an expert for our Manor World Mastercard and our loyalty programs.
- You take on general administrative tasks in the back office.

Your profile
- Ideally, you have completed basic training in retail or commercial fields.
- You have experience in a comparable position, preferably in customer service.
- You are a communicative personality and enjoy interacting with different stakeholders.
- You can handle a high customer frequency and keep an overview even in hectic situations.
- You are a team player and value a neat appearance and exemplary manners.
- You have good IT skills and are proficient in common office applications.
- You speak fluent German and preferably have knowledge of another national language.

Manor AG, headquartered in Basel, is the Swiss market leader in the department store sector with a market share of around 60 percent. The company employs around 6,800 people and trains about 200 apprentices annually. Manor AG operates 65 department stores, 25 Manor Food markets, 23 Manora restaurants, and 3 distribution centers.