Dispatcher Emergency Call and Operations Control Center NEZ (m/f/d)

As the fifth largest canton in Switzerland with around 6000 employees, we are committed to the common good of society at the

cantonal administration. With an impressive variety of services,

our work affects all areas of life, whether education, economy, law, security, nature, health, construction, culture, or finance. With our meaningful

work, we leave a small footprint every day, as it is relevant to over half a million people.

The St.Gallen Cantonal Police ensures peace, security, and order around the clock in the canton of St.Gallen. It investigates crimes and monitors compliance with applicable laws.

In the brand-new Emergency Call and Operations Control Center (NEZ), employees of the St.Gallen Cantonal Police and St.Gallen Rescue Service work together. Here, the emergency numbers 117 (police), 118 (fire brigade), 144 (ambulance), and 112 (international emergency number) converge. Together, the employees of both organizations ensure rapid and coordinated assistance from all blue light organizations in the canton of St.Gallen.

We are looking to complement our team immediately or by agreement for a

Dispatcher Emergency Call and Operations Control Center NEZ (m/f/d)

Workload: 90%

Workplace: St.Gallen

What to expect

• In emergency call handling, you actively take case management and are responsible for the deployment and disposition of suitable resources
• You lead the operation at least until the emergency forces arrive on site and proactively support them afterwards if needed
• You use your IT skills effectively and, as a skilled user of police specialist applications, are able to support the emergency forces on the front line and lead in the initial phase
• You are responsible for regularly reviewing processes and workflows in your area of activity as well as maintaining and developing your own competencies
• Your main focus is on the operations control and information system as well as various peripheral systems
• Disseminating manhunts and alerts in police-known systems as well as operating traffic control and management are also part of your duties, as is constructive and efficient cooperation with partner organizations (ambulance and fire brigade)

What distinguishes you

• You are a police officer with a federal specialist certificate and have experience in frontline work as well as in-depth knowledge of general police work. The advertisement is especially aimed at police officers who see working in the NEZ as an opportunity to apply their knowledge and skills in a new work environment
• You work in the city of St.Gallen in shift work in a small team and perform several night and weekend shifts monthly
• As an NEZ employee, you are exceptionally resilient and have a respectful approach to internal and external customers
• You like to make independent decisions, are innovative, and respond positively to necessary changes

What we offer

• Interesting development and training opportunities
• A dynamic workplace with a collegial working atmosphere
• Modern technical work tools and systems

Ready for the next step? If we have sparked your interest and you want to be part of the team, we look forward to your application.

Further information from:

Oblt Marcel Rotach, Head NEZ, Tel. 058 229 22 20, marcel.rotach@kapo.sg.ch or

Adj André Bissig, Head Central Services/2nd Deputy Head NEZ, Tel. 058 229 57 98, andre.bissig@kapo.sg.ch