Customer Companion (m/f/d) 60 - 100%
Matterhorn Gotthard Verkehrs AG
Brig
Key information
- Publication date:18 December 2025
- Workload:60 – 100%
- Contract type:Permanent position
- Place of work:Brig
Job summary
Join the BVZ Holding and be part of a dynamic team! Experience a supportive work culture and diverse opportunities.
Tasks
- Advise and assist national and international guests on trains.
- Serve as a host and main contact for Glacier Express customers.
- Ensure high travel comfort and sell attractive train offers.
Skills
- Completed training in services, sales, tourism, or gastronomy.
- Strong customer orientation and personal interaction skills.
- Fluent in German and good English, other languages a plus.
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Your Drive
The heart of BVZ Holding is formed by the railway company Matterhorn Gotthard Bahn and the international top brands Gornergrat Bahn and Glacier Express. Passionate and qualified employees form the basis of our success. Every day, around 700 employees are committed to providing our guests with a first-class experience. We live diversity and have one thing in common:Emotions are our drive. What is your drive?
For our locations in Disentis, Andermatt, Zermatt, and Brig, we are looking for a flexible and motivated personality for the role of customer companion. The training starts on May 1, 2026.
Your Field of Activity
- You advise and support our national and international customers on the regional trains across the entire network of the Matterhorn Gotthard Bahn between Zermatt and Disentis
- You are a travel companion, host, and central contact person for our demanding customers on the premium product "Glacier Express"
- You take on operational and commercial tasks during train accompaniment and ensure a high travel comfort for our guests
- You actively advise and sell attractive additional offers on the trains of the Matterhorn Gotthard Bahn
- On the train, you ensure with your excellent customer service that our guests enjoy traveling by train often and gladly
Your Profile
- Completed basic training in the service sector / sales / tourism or gastronomy
- You have a pronounced customer orientation and appreciate direct and personal contact with our guests
- You speak fluent German and have good English skills; additional foreign language skills are an advantage
- You see irregular working hours and weekend shifts as an opportunity for flexible leisure time management
- Comprehensive internal training with full pay, making it ideal for career changers as well
Your Benefits
- Family-like corporate culture
- Varied and interesting activity
- Irregular working hours as an opportunity for flexible leisure time management
- GA and other attractive benefits for you and your whole family
