Team Lead Product Content & Merchandising (80-100%) | Online Shop Gonser - Shop Safely & Affordably

Since 2009, Gonser AG has been very successful in Swiss online retail and has developed into a dynamic company with over 70 employees in recent years. On GONSER.CH, we offer a wide range of garden, home, and leisure products. Our recipe for success: fair prices, fast shipping, and a young, motivated team that provides our over 1,000,000 customers with uncomplicated service every day.

Due to continuous growth, we are looking for a proactive, customer-oriented, and analytical personality to strengthen our young, dynamic team in the newly created role of

Team Lead Product Content & Merchandising (80-100%)

Are you excited to shake up Swiss online retail with GONSER and further advance the webshop with strong sales content?

As Team Lead Product Content & Merchandising, you will be responsible for the strategy, implementation, and further development of high-quality, sales-promoting product content for our webshop. You will continuously develop the product presentation with the help of your small team, incorporating sales psychology insights. Create shopping experiences that inspire and showcase our products in the best light with your expertise.

Your Challenge

• Further development of the product content strategy in the online shop with a focus on customer needs, trends, and growing product areas
• Ensuring high-quality, sales-promoting, and compliant product presentation in text and image
• Optimization and management of processes for content creation, approval, and maintenance, including coordination of external service providers
• Close collaboration with purchasing, marketing, SEO, Data/BI for continuous improvement of product presentation
• Data-driven optimization of product detail pages based on defined KPIs such as conversion rate, time-to-market, etc.
• Planning, execution, and evaluation of structured content testing (e.g., image styles, text variants) to improve customer experience
• Expansion of strategies for content automation and further development of supporting tools
• Professional leadership, coaching, and operational support of the team

What Matters to Us

• Min. 2-3 years of professional experience in product content, merchandising, or UX in a digital environment, ideally in the e-commerce sector
• Solid strategic understanding of customer experience and sales-oriented product communication, as well as the ability to adopt the customer perspective
• Sense for appealing visual and textual content with high quality standards
• Solid experience in analyzing content performance and data-driven optimization
• Proficient in SEO fundamentals for search engine-friendly optimization of product content
• Targeted communication, high initiative, and structured working style
• Experience in collaborating with interdisciplinary teams, ideally first leadership experience
• Knowledge of ERP and PIM systems (e.g., with PlentyONE) is an advantage

Our Offer

• The opportunity to strategically shape exciting content in the long term and provide customers with real added value
• Much room for creativity in a newly created key role: You will have the chance to take on responsibility, set new impulses, and shape real change
• Management as a sparring partner at eye level and short decision-making paths
• Dynamically growing environment in a company with flat hierarchies
• Discounted employee conditions in the shop
• Modern office spaces in Hergiswil (NW)
• 5 weeks of vacation per year
• Flexible working with home office options and individually customizable annual working hours

Curious? We look forward to your application! Please send your complete application documents exclusively by email to jobs@gonser.ch.