Head of Service & Information m/f/d

Affoltern am Albis

Key information

Publication date:13 August 2025
Workload:100%
Place of work:Affoltern am Albis

Job summary

Join pfister, where we aim to bring our products into every Swiss home. This is a fantastic opportunity with a supportive work environment.

Tasks

Support customers and sales staff with product knowledge.
Lead a team while managing customer service cases.
Update supplier documents and manage pricing and catalogs.

Skills

Completed commercial training or equivalent experience required.
Strong organizational skills and structured work approach.
Experience with ERP systems, ideally SAP MM/WM.

Is this helpful?

At pfister, we pursue a vision: We want to bring our products into every Swiss home. For this, we are looking for energetic support. Help us bring the approximately 100,000 products of our range into the homes of our customers. Whether in one of the 18 branches or at the headquarters in Suhr: You can expect a unique environment, working with appealing products, and last but not least, appreciation and respect for your commitment. Around 1,400 people already work at pfister today - will you join soon?

Head of Service & Information m/f/d

Your new tasks

Supporting our customers as well as our sales staff through in-depth knowledge of sales documents
Leading a team
Handling customer service cases
Maintaining and updating supplier documents, price labeling, as well as changes to prices and catalogs

Creating and evaluating sales statistics
Assisting in recruiting employees
Ensuring professional training of employees within the team

You bring with you

Completed commercial or equivalent education
Organizational talent, independent and structured way of working
Flexibility regarding working hours during the regular opening hours of the branch

Several years of professional experience in a comparable area of responsibility (leadership experience)
Confident handling of ERP systems (ideally SAP MM/WM)